《法治日报》聚焦蔡甸区矛盾调解破题之道
<section style="margin-bottom: 0px;"><section powered-by="xiumi.us"><section style="text-align: justify;line-height: 2em;"><span style="letter-spacing: 1px;"></span></section><section style="font-size: 17px;letter-spacing: 1px;line-height: 2;box-sizing: border-box;font-style: normal;font-weight: 400;text-align: justify;"><section style="box-sizing: border-box;" powered-by="xiumi.us"><section style="font-size: 17px;letter-spacing: 1px;line-height: 2;box-sizing: border-box;font-style: normal;font-weight: 400;text-align: justify;color: rgb(62, 62, 62);" data-pm-slice="0 0 []"><section style="box-sizing: border-box;"><p style="text-align: center;white-space: normal;margin: 0px;padding: 0px;box-sizing: border-box;"><span leaf="">近日</span></p><p style="text-align: center;white-space: normal;margin: 0px;padding: 0px;box-sizing: border-box;"><span leaf="">《法治日报》刊发文章</span></p><p style="text-align: center;white-space: normal;margin: 0px;padding: 0px;box-sizing: border-box;"><span style="color: rgb(22, 108, 184);box-sizing: border-box;"><strong style="box-sizing: border-box;"><span leaf="">《小事不出社区 矛盾就地化解</span></strong></span></p><p style="text-align: center;white-space: normal;margin: 0px;padding: 0px;box-sizing: border-box;"><span style="color: rgb(22, 108, 184);box-sizing: border-box;"><strong style="box-sizing: border-box;"><span leaf="">武汉蔡甸建成372个信访调解阵地》</span></strong></span></p><p style="text-align: center;white-space: normal;margin: 0px;padding: 0px;box-sizing: border-box;"><span leaf="">聚焦蔡甸区积极探索基层治理新路径</span></p><p style="text-align: center;white-space: normal;margin: 0px;padding: 0px;box-sizing: border-box;"><span leaf="">坚持和发展新时代</span><span style="color: rgb(22, 108, 184);box-sizing: border-box;"><strong style="box-sizing: border-box;"><span leaf="">“枫桥经验”</span></strong></span></p><p style="text-align: center;white-space: normal;margin: 0px;padding: 0px;box-sizing: border-box;"><span leaf="">推动矛盾纠纷就地化解</span></p><p style="text-align: center;white-space: normal;margin: 0px;padding: 0px;box-sizing: border-box;"><span leaf="">不断提升社会治理效能</span></p><p style="white-space: normal;margin: 0px;padding: 0px;box-sizing: border-box;"><span leaf=""><br/></span></p></section><section style="line-height: 0; box-sizing: border-box; text-align: center;"><section style="max-width: 100%;vertical-align: middle;display: inline-block;line-height: 0;box-sizing: border-box;" nodeleaf=""></section></section><section style="box-sizing: border-box;"><p style="white-space: normal;margin: 0px;padding: 0px;box-sizing: border-box;"><span leaf=""><br/></span></p><p style="text-align: center;white-space: normal;margin: 0px;padding: 0px;box-sizing: border-box;"><span leaf="">全文如下</span></p><p style="text-align: center;white-space: normal;margin: 0px;padding: 0px;box-sizing: border-box;"><span leaf=""></span></p></section><section style="text-align: left;justify-content: flex-start;display: flex;flex-flow: row;margin: 10px 0px;width: 100%;align-self: flex-start;padding: 1px;background-color: rgb(17, 112, 243);box-sizing: border-box;"><section style="justify-content: flex-start;display: flex;flex-flow: row;width: 100%;align-self: flex-start;background-color: rgb(255, 255, 255);padding: 27px 15px;box-sizing: border-box;"><section style="text-align: justify;width: 100%;box-sizing: border-box;"><p style="text-indent: 2.1176em;white-space: normal;margin: 0px;padding: 0px;box-sizing: border-box;"><span leaf="">下班开车回家，原是件开心事。但对于湖北省武汉市蔡甸区中法城某小区居民来说，并非如此。该小区原规划1600个车位，随着入住率逐年攀升，停车资源极度紧张，下班“抢车位”大战、车辆乱停乱放现象频发。</span></p><p style="white-space: normal;margin: 0px;padding: 0px;box-sizing: border-box;"><span leaf=""><br/></span></p><p style="text-indent: 2.1176em;white-space: normal;margin: 0px;padding: 0px;box-sizing: border-box;"><span leaf="">小区“绿洲树下议事会”先后召开7次关于停车难的专题议事会，现场组织居民建言献策，收集意见12条。</span></p><p style="white-space: normal;margin: 0px;padding: 0px;box-sizing: border-box;"><span leaf=""><br/></span></p><p style="text-indent: 2.1176em;white-space: normal;margin: 0px;padding: 0px;box-sizing: border-box;"><span leaf="">群策群力，不仅议出了租赁闲置空地建设可容纳400辆车的临时停车场，缓解了因停车难引发的信访矛盾，还衍生出“文明家庭评选”“邻里互助日”等治理品牌，实现“小事不出社区、矛盾就地化解”。</span></p><p style="white-space: normal;margin: 0px;padding: 0px;box-sizing: border-box;"><span leaf=""><br/></span></p><p style="text-indent: 2.1176em;white-space: normal;margin: 0px;padding: 0px;box-sizing: border-box;"><span leaf="">蔡甸区，是全国最大的区县级莲藕生产基地，素有中国“莲藕之乡”美誉。在这里，像“绿洲树下议事会”这样的信访调解阵地，现已建成372个。它们如莲藕般深深扎根于乡土，“莲”通人心。</span></p><p style="white-space: normal;margin: 0px;padding: 0px;box-sizing: border-box;"><span leaf=""><br/></span></p><p style="text-indent: 2.1176em;white-space: normal;margin: 0px;padding: 0px;box-sizing: border-box;"><span leaf="">近年来，蔡甸区坚持和发展新时代“枫桥经验”，持续推进信访调解阵地规范化、实效化建设，推行“群众坐下来、情绪稳下来，问题谈下来、矛盾解开来，法理讲起来、宣传活起来”的工作方法，让信访调解工作从“案头”走向“心头”，从“会场”延伸到“现场”。</span></p><p style="white-space: normal;margin: 0px;padding: 0px;box-sizing: border-box;"><span leaf=""><br/></span></p><p style="text-indent: 2.1176em;white-space: normal;margin: 0px;padding: 0px;box-sizing: border-box;"><span leaf="">“通过建立信访调解阵地，我们将调解关口前移，在群众诉求产生的‘第一现场’设立一个统一受理、快速识别、精准分流、全程跟踪的枢纽平台，推动打造‘信访牵头、多方参与、协调联动’的治理共同体。”蔡甸区信访局局长刘云飞对《法治日报》记者说。</span></p><p style="white-space: normal;margin: 0px;padding: 0px;box-sizing: border-box;"><span leaf=""><br/></span></p><p style="text-indent: 2.1176em;white-space: normal;margin: 0px;padding: 0px;box-sizing: border-box;"><span leaf="">蔡甸区奓山街道居民谭某在从事武汉某人力资源服务有限公司委托的作业时，不慎被锐器割伤右手腕部。双方当事人围绕事故责任承担及后续治疗费、误工费、护理费等损害赔偿金额未达成一致产生纠纷。</span></p><p style="white-space: normal;margin: 0px;padding: 0px;box-sizing: border-box;"><span leaf=""><br/></span></p><p style="text-indent: 2.1176em;white-space: normal;margin: 0px;padding: 0px;box-sizing: border-box;"><span leaf="">奓山街道充分利用“涉企公共法律服务点（涉企调解）直通车”，组建由律师、公证员、法律援助工作者、人民调解员构成的涉企公共服务团队，为企业提供全方位、多层次的法律服务，最终促使双方和解，谭某顺利拿到赔偿金。</span></p><p style="white-space: normal;margin: 0px;padding: 0px;box-sizing: border-box;"><span leaf=""><br/></span></p><p style="text-indent: 2.1176em;white-space: normal;margin: 0px;padding: 0px;box-sizing: border-box;"><span leaf="">蔡甸区索河街道依托“荷里议事咵天亭”信访调解阵地，整合街道各相关部门资源及各村（社区）力量，建立“知音守护·平安管家”工作机制，打造“街—村（社区）—村民”三级平安管家服务阶梯，构建平安联创、工作联动、矛盾联调、问题联治的一体化工作格局，化解了一批信访疑难问题。</span></p><p style="white-space: normal;margin: 0px;padding: 0px;box-sizing: border-box;"><span leaf=""><br/></span></p><p style="text-indent: 2.1176em;white-space: normal;margin: 0px;padding: 0px;box-sizing: border-box;"><span leaf="">今年3月起，蔡甸区索河街道居民占某多次到各级部门反映问题，要求某建筑工程有限公司支付拖欠的工程款。</span></p><p style="white-space: normal;margin: 0px;padding: 0px;box-sizing: border-box;"><span leaf=""><br/></span></p><p style="text-indent: 2.1176em;white-space: normal;margin: 0px;padding: 0px;box-sizing: border-box;"><span leaf="">然而，施工合同明确约定“审计完成前支付工程款70%，完成后支付至95%，余下作为质保金”。建筑公司已支付项目总价的78%，超出合同约定，且因自身项目未回款，前期先行垫资，企业资金链紧张，无力继续支付，双方矛盾尖锐。</span></p><p style="white-space: normal;margin: 0px;padding: 0px;box-sizing: border-box;"><span leaf=""><br/></span></p><p style="text-indent: 2.1176em;white-space: normal;margin: 0px;padding: 0px;box-sizing: border-box;"><span leaf="">索河街道依托“知音守护·平安管家”机制，协调相关科室、司法所等力量快速介入处置。经了解，占某看似不合理的诉求，其实另有缘由。原来，占母因患癌症病情持续恶化，家庭经济压力巨大，他为救母只得出此下策。</span></p><p style="white-space: normal;margin: 0px;padding: 0px;box-sizing: border-box;"><span leaf=""><br/></span></p><p style="text-indent: 2.1176em;white-space: normal;margin: 0px;padding: 0px;box-sizing: border-box;"><span leaf="">索河街道平安办工作人员迅速行动，分别与占某、建筑公司负责人单独会谈。他们耐心倾听占某的实际困难，释法明理，承诺帮助寻求解决方案；同时与建筑公司沟通，核实支付记录，确认其已支付78%工程款且存在垫资压力，强调企业社会责任与人道主义关怀。经多次沟通协调，双方最终达成协议，建筑公司提前支付占母医疗费用。</span></p><p style="white-space: normal;margin: 0px;padding: 0px;box-sizing: border-box;"><span leaf=""><br/></span></p><p style="text-indent: 2.1176em;white-space: normal;margin: 0px;padding: 0px;box-sizing: border-box;"><span leaf="">蔡甸街道工农社区推出“周四议事”机制。每周四上午，社区“两委”、网格员、辖区民警、小区物业、业委会成员、心理咨询师、党员干部、楼栋长等齐聚小区议事亭。他们现场倾听群众诉求，详细记录反映的问题，并进行分类整理，承诺在规定的时间内答复，并安排专人进行跟踪，确保问题得到有效解决。</span></p><p style="white-space: normal;margin: 0px;padding: 0px;box-sizing: border-box;"><span leaf=""><br/></span></p><p style="text-indent: 2.1176em;white-space: normal;margin: 0px;padding: 0px;box-sizing: border-box;"><span leaf="">信访调解阵地不仅能化解矛盾，还能普及法律知识。在“荷里议事咵天亭”，人大代表下基层普法，变“会议代表”为“身边代表”，推动普法工作由“我说你听”向“你问我答、共商共议”转变；在“绿洲树下议事会”，社区工作者将工作重心从“事后处理”向“事前防范”转移，通过普法教育提升居民法律意识；在中德产业园“法律服务直通车”，律师现场讲解劳动合同法规，工人们学法用法意识明显增强。</span></p><p style="white-space: normal;margin: 0px;padding: 0px;box-sizing: border-box;"><span leaf=""><br/></span></p><p style="text-indent: 2.1176em;white-space: normal;margin: 0px;padding: 0px;box-sizing: border-box;"><span leaf="">通过“调解+普法”双轨并行，蔡甸区正推动群众从“信访”向“信法”转变。今年以来，蔡甸区通过各类信访调解阵地开展信访接待、调解、释法等活动742次，化解信访矛盾237件，收集建议3516条，服务群众超1.4万人次，真正实现“矛盾不上交、服务不缺位”。</span></p><p style="white-space: normal;margin: 0px;padding: 0px;box-sizing: border-box;"><span leaf=""><br/></span></p><p style="text-indent: 2.1176em;white-space: normal;margin: 0px;padding: 0px;box-sizing: border-box;"><span leaf="">“建好阵地是第一步，用好阵地是关键。”蔡甸区信访局副局长吕苗介绍，该局将进一步强化“前端感知”，优化“中枢运行”，深化“多元协同”，更好地推动信访调解阵地用起来、强起来。</span></p></section></section></section><section style="box-sizing: border-box;"><p style="white-space: normal;margin: 0px;padding: 0px;box-sizing: border-box;"><span leaf=""> </span></p></section></section></section></section></section></section><p style="margin: 0cm 0cm 0.0001pt;white-space: normal;max-width: 100%;min-height: 1em;font-family: -apple-system-font, BlinkMacSystemFont, Helvetica Neue, PingFang SC, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif;letter-spacing: 0.544px;text-align: left;line-height: normal;box-sizing: border-box !important;overflow-wrap: break-word !important;"><span style="color: rgb(136, 136, 136);letter-spacing: 0.544px;font-size: 14px;"><span style="line-height: 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