“一把座椅”前的治理脚步——黄石港区“未诉先办”观察
<p><span style="box-sizing: border-box; color: rgb(51, 51, 51); font-family: Lucida Grande, Helvetica, Arial, Microsoft YaHei, sans-serif; font-size: 18px; text-align: justify; text-indent: 2em; text-wrap-mode: wrap; background-color: rgb(244, 244, 244);">前不久，一位市民随手拍了一个视频发到了网上，公交站旁，几位老人坐在石墩上等车。本以为只是一次寻常的“吐槽”，但这条视频，却被一双“眼睛”悄然盯上了。这是一双不属于12345热线的“眼睛”——它不等投诉，只找问题。</span><strong style="box-sizing: border-box; font-family: Lucida Grande, Helvetica, Arial, Microsoft YaHei, sans-serif; font-size: 18px; text-align: justify; text-indent: 2em; text-wrap-mode: wrap; background-color: rgb(244, 244, 244); color: rgb(0, 112, 192); caret-color: red; line-height: 2em;">本期《磁湖聚焦——营商环境观察》，就从这一把“缺席的座椅”开始。</strong></p><p><br/></p><section class="_135editor" data-role="title" data-tools="135编辑器" data-id="161900" style="box-sizing: border-box; color: rgb(51, 51, 51); font-family: Lucida Grande, Helvetica, Arial, Microsoft YaHei, sans-serif; text-align: justify; text-wrap-mode: wrap; background-color: rgb(244, 244, 244);"><section class="" style="box-sizing: border-box; display: flex; margin: 10px auto; justify-content: center;"><section style="box-sizing: border-box;"><section class="" style="box-sizing: border-box; display: flex; justify-content: center; align-items: center;"><section style="box-sizing: border-box;"><section class="assistant" style="box-sizing: border-box; font-size: 20px; letter-spacing: 1.5px; color: rgb(0, 176, 240); padding: 0px 12px; line-height: 1.2em;"><strong style="box-sizing: border-box;">0</strong><strong class="autonum" data-original-title="" title="" style="box-sizing: border-box;">1</strong></section></section><section style="box-sizing: border-box; flex-shrink: 0;"><section class="" style="box-sizing: border-box; width: 40px; height: 12px; background: linear-gradient(to left, transparent, rgb(255, 192, 0));"></section></section></section><section class="" style="box-sizing: border-box; border: 1px solid rgb(14, 101, 210); padding: 9px 26px;"><p style="box-sizing: border-box; margin-bottom: 0px; padding: 0px; word-break: break-word; text-align: center; font-size: 18px; color: rgb(14, 101, 210); margin-top: 0px !important;"><span style="box-sizing: border-box; caret-color: red;"></span><strong class="135brush" data-brushtype="text" style="box-sizing: border-box; caret-color: red;">问题聚焦：</strong></p><p style="box-sizing: border-box; margin-top: 0px; padding: 0px; word-break: break-word; text-align: center; font-size: 18px; color: rgb(14, 101, 210); margin-bottom: 0px !important;"><strong class="135brush" data-brushtype="text" style="box-sizing: border-box; caret-color: red;">一座老车站的“民生盲区”</strong></p></section><section data-width="100%" class="" style="box-sizing: border-box; width: 252px; height: 4px; background-color: rgb(221, 238, 251); max-width: 100%;"><br style="box-sizing: border-box;"/></section></section></section></section><p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 0px; padding: 0px; word-break: break-word; text-align: center; color: rgb(51, 51, 51); font-family: Lucida Grande, Helvetica, Arial, Microsoft YaHei, sans-serif; text-wrap-mode: wrap; background-color: rgb(244, 244, 244);"></p><p style="box-sizing: border-box; margin-top: 1em; margin-bottom: 1em; padding: 0px; word-break: break-word; text-align: justify; text-wrap-mode: wrap; background-color: rgb(244, 244, 244); line-height: 2; font-size: 18px; text-indent: 2em; font-family: Open Sans, Arial, Hiragino Sans GB, STHeiti, WenQuanYi Micro Hei, Microsoft YaHei UI, 微软雅黑, SimSun, sans-serif;"><span style="box-sizing: border-box; text-indent: 2em; caret-color: red; line-height: 2em;">黄石大道海观山站，6条公交线路交汇，日均客流数百人。对往来的乘客而言，这里本该是出行路上的“驿站”。然而，一个看似不起眼的细节，却让这个“驿站”多了几分窘迫——这里，没有一把可供候车时歇脚的座椅。</span></p><p style="box-sizing: border-box; margin-top: 1em; margin-bottom: 1em; padding: 0px; word-break: break-word; text-align: justify; text-wrap-mode: wrap; background-color: rgb(244, 244, 244); line-height: 2; font-size: 18px; text-indent: 2em; font-family: Open Sans, Arial, Hiragino Sans GB, STHeiti, WenQuanYi Micro Hei, Microsoft YaHei UI, 微软雅黑, SimSun, sans-serif;"><span style="box-sizing: border-box; line-height: 2em;">市民李向鹏，把这一幕拍了下来，发到了网上。</span></p><p style="box-sizing: border-box; margin-top: 1em; margin-bottom: 1em; padding: 0px; word-break: break-word; text-align: justify; text-wrap-mode: wrap; background-color: rgb(244, 244, 244); line-height: 2; font-size: 18px; text-indent: 2em; font-family: Open Sans, Arial, Hiragino Sans GB, STHeiti, WenQuanYi Micro Hei, Microsoft YaHei UI, 微软雅黑, SimSun, sans-serif;"><span style="box-sizing: border-box; line-height: 2em;"></span></p><p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 0px; padding: 0px; word-break: break-word; text-align: center; color: rgb(51, 51, 51); font-family: Lucida Grande, Helvetica, Arial, Microsoft YaHei, sans-serif; text-wrap-mode: wrap; background-color: rgb(244, 244, 244);"></p><p style="box-sizing: border-box; margin-top: 1em; margin-bottom: 1em; padding: 0px; word-break: break-word; text-align: justify; text-wrap-mode: wrap; background-color: rgb(244, 244, 244); line-height: 2; font-size: 18px; text-indent: 2em; font-family: Open Sans, Arial, Hiragino Sans GB, STHeiti, WenQuanYi Micro Hei, Microsoft YaHei UI, 微软雅黑, SimSun, sans-serif;"><strong style="box-sizing: border-box;"><span style="box-sizing: border-box; line-height: 2em;">市民 李向鹏：</span></strong><span style="box-sizing: border-box; line-height: 2em;">我现在所在的位置是黄石大道海观山公交站站点，我们看到黄石大道已经焕然一新，然而道路两旁的（海观山）公交站都没有（候车）座位。不少乘客在这里站立等候公交，尤其去黄金山的乘客要长期等待，等久了就会坐在石墩上，希望有关部门尽快解决这一民生问题。</span></p><p style="box-sizing: border-box; margin-top: 1em; margin-bottom: 1em; padding: 0px; word-break: break-word; text-align: justify; text-wrap-mode: wrap; background-color: rgb(244, 244, 244); line-height: 2; font-size: 18px; text-indent: 2em; font-family: Open Sans, Arial, Hiragino Sans GB, STHeiti, WenQuanYi Micro Hei, Microsoft YaHei UI, 微软雅黑, SimSun, sans-serif;"><span style="box-sizing: border-box; line-height: 2em;">记者注意到，该站点停靠的55路和24路公交车，通往大冶湖新区，距离较远，班次的间隔时间长达半小时。市民等得腿酸，只能各想办法。</span></p><p style="box-sizing: border-box; margin-top: 1em; margin-bottom: 1em; padding: 0px; word-break: break-word; text-align: justify; text-wrap-mode: wrap; background-color: rgb(244, 244, 244); line-height: 2; font-size: 18px; text-indent: 2em; font-family: Open Sans, Arial, Hiragino Sans GB, STHeiti, WenQuanYi Micro Hei, Microsoft YaHei UI, 微软雅黑, SimSun, sans-serif;"><span style="box-sizing: border-box; line-height: 2em;"></span></p><p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 0px; padding: 0px; word-break: break-word; text-align: center; color: rgb(51, 51, 51); font-family: Lucida Grande, Helvetica, Arial, Microsoft YaHei, sans-serif; text-wrap-mode: wrap; background-color: rgb(244, 244, 244);"></p><p style="box-sizing: border-box; margin-top: 1em; margin-bottom: 1em; padding: 0px; word-break: break-word; text-align: justify; text-wrap-mode: wrap; background-color: rgb(244, 244, 244); line-height: 2; font-size: 18px; text-indent: 2em; font-family: Open Sans, Arial, Hiragino Sans GB, STHeiti, WenQuanYi Micro Hei, Microsoft YaHei UI, 微软雅黑, SimSun, sans-serif;"><strong style="box-sizing: border-box;"><span style="box-sizing: border-box; line-height: 2em;">市民 王女士：</span></strong><span style="box-sizing: border-box; line-height: 2em;">年轻人还是不在乎的，老人还是觉得有点不舒服，坐一下歇一下脚还是好一些。</span></p><p style="box-sizing: border-box; margin-top: 1em; margin-bottom: 1em; padding: 0px; word-break: break-word; text-align: justify; text-wrap-mode: wrap; background-color: rgb(244, 244, 244); line-height: 2; font-size: 18px; text-indent: 2em; font-family: Open Sans, Arial, Hiragino Sans GB, STHeiti, WenQuanYi Micro Hei, Microsoft YaHei UI, 微软雅黑, SimSun, sans-serif;"><span style="box-sizing: border-box; line-height: 2em;"></span></p><p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 0px; padding: 0px; word-break: break-word; text-align: center; color: rgb(51, 51, 51); font-family: Lucida Grande, Helvetica, Arial, Microsoft YaHei, sans-serif; text-wrap-mode: wrap; background-color: rgb(244, 244, 244);"></p><p style="box-sizing: border-box; margin-top: 1em; margin-bottom: 1em; padding: 0px; word-break: break-word; text-align: justify; text-wrap-mode: wrap; background-color: rgb(244, 244, 244); line-height: 2; font-size: 18px; text-indent: 2em; font-family: Open Sans, Arial, Hiragino Sans GB, STHeiti, WenQuanYi Micro Hei, Microsoft YaHei UI, 微软雅黑, SimSun, sans-serif;"><strong style="box-sizing: border-box;"><span style="box-sizing: border-box; line-height: 2em;">市民 李女士：</span></strong><span style="box-sizing: border-box; line-height: 2em;">回四棵（社区），你看我拿个棍子一杵着，没有这根棍子我不知道怎么办。</span></p><p style="box-sizing: border-box; margin-top: 1em; margin-bottom: 1em; padding: 0px; word-break: break-word; text-align: justify; text-wrap-mode: wrap; background-color: rgb(244, 244, 244); line-height: 2; font-size: 18px; text-indent: 2em; font-family: Open Sans, Arial, Hiragino Sans GB, STHeiti, WenQuanYi Micro Hei, Microsoft YaHei UI, 微软雅黑, SimSun, sans-serif;"><span style="box-sizing: border-box; line-height: 2em;">在李向鹏的视频下，网友纷纷留言：“好多站都没座位”“昨天我也坐在石墩上”……这些零散的吐槽，像是城市治理毛细血管里的“微弱信号”。而此时，12345热线关于这个站点的投诉工单，还是零。</span></p><p style="box-sizing: border-box; margin-top: 1em; margin-bottom: 1em; padding: 0px; word-break: break-word; text-align: justify; text-wrap-mode: wrap; background-color: rgb(244, 244, 244); line-height: 2; font-size: 18px; text-indent: 2em; font-family: Open Sans, Arial, Hiragino Sans GB, STHeiti, WenQuanYi Micro Hei, Microsoft YaHei UI, 微软雅黑, SimSun, sans-serif;"><span style="box-sizing: border-box; line-height: 2em;"></span></p><p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 0px; padding: 0px; word-break: break-word; text-align: center; color: rgb(51, 51, 51); font-family: Lucida Grande, Helvetica, Arial, Microsoft YaHei, sans-serif; text-wrap-mode: wrap; background-color: rgb(244, 244, 244);"></p><p style="box-sizing: border-box; margin-top: 1em; margin-bottom: 1em; padding: 0px; word-break: break-word; text-align: justify; text-wrap-mode: wrap; background-color: rgb(244, 244, 244); line-height: 2; font-size: 18px; text-indent: 2em; font-family: Open Sans, Arial, Hiragino Sans GB, STHeiti, WenQuanYi Micro Hei, Microsoft YaHei UI, 微软雅黑, SimSun, sans-serif;"><span style="box-sizing: border-box; line-height: 2em;">按传统模式，没有工单，就没有“接诉即办”的触发点。但问题，就真的不存在吗？</span></p><p><br/></p><section class="_135editor" style="box-sizing: border-box; color: rgb(51, 51, 51); font-family: Lucida Grande, Helvetica, Arial, Microsoft YaHei, sans-serif; text-align: justify; text-wrap-mode: wrap; background-color: rgb(244, 244, 244); transform-origin: center center; margin: 0px 0px -20px; transform: translateX(30px);"><section data-role="scale-fix" class="" style="box-sizing: border-box; margin-top: 0px; margin-bottom: 0px;"><p style="box-sizing: border-box; padding: 0px; word-break: break-word; text-align: left; line-height: 1.6em; margin-top: 0px !important; margin-bottom: 0px !important;"><span style="box-sizing: border-box; color: rgb(14, 101, 210); text-shadow: none; font-size: 18px;"><strong style="box-sizing: border-box;">主持人</strong></span></p></section></section><section class="_135editor" data-tools="135编辑器" data-id="161676" style="box-sizing: border-box; color: rgb(51, 51, 51); font-family: Lucida Grande, Helvetica, Arial, Microsoft YaHei, sans-serif; text-align: justify; text-wrap-mode: wrap; background-color: rgb(244, 244, 244);"><section style="box-sizing: border-box; margin: 10px auto;"><section class="" style="box-sizing: border-box; display: flex; justify-content: flex-start; align-items: center;"><section style="box-sizing: border-box; flex-shrink: 0;"><section style="box-sizing: border-box; width: 25px; margin-bottom: -6px; z-index: 3;"><svg xmlns="http://www.w3.org/2000/svg" viewbox="0 0 46.01 31" style="display: block;" xml:space="default"><g id="图层_2" data-name="图层 2"><g id="图层_1-2" data-name="图层 1"><path d="M46,20.67a10.5,10.5,0,0,1-21,0,10.17,10.17,0,0,1,2-6L35.92,0H42L39.31,11A10.34,10.34,0,0,1,46,20.67Z" style="fill:#b5e7f8;fill-rule:evenodd"></path><path d="M21,20.67A10.41,10.41,0,0,1,10.49,31,10.41,10.41,0,0,1,0,20.67a10.16,10.16,0,0,1,2-6L10.9,0h6L14.28,11A10.34,10.34,0,0,1,21,20.67Z" style="fill:#b5e7f8;fill-rule:evenodd"></path></g></g></svg></section></section><section style="box-sizing: border-box; width: 75px; height: 1px; border-top: 1px solid rgb(107, 179, 245); margin-top: 6px; margin-left: 5px;"></section></section><section class="" style="box-sizing: border-box; background-color: rgb(236, 247, 255); padding: 15px 10px;"><section data-autoskip="1" class="135brush" style="box-sizing: border-box; line-height: 1.75em; letter-spacing: 1.5px; font-size: 18px; background-color: transparent;"><p style="box-sizing: border-box; padding: 0px; word-break: break-word; text-indent: 2.16666em; margin-top: 0px !important; margin-bottom: 0px !important;"><span style="box-sizing: border-box; color: rgb(0, 0, 0); text-indent: 36px; line-height: 1.72em; font-family: Open Sans, Arial, Hiragino Sans GB, STHeiti, WenQuanYi Micro Hei, Microsoft YaHei UI, 微软雅黑, SimSun, sans-serif;">在黄石港区政数局，有一支“民情雷达”团队，他们不做“等铃响”的值守，而是主动“上网冲浪”，在海量的图文、视频、留言中捕捉那些尚未形成投诉、却已露头的“弱信号”。李向鹏的这个短视频，就被他们捕捉到了。</span></p></section></section><section class="" style="box-sizing: border-box; display: flex; justify-content: flex-end; align-items: center;"><section style="box-sizing: border-box; width: 75px; height: 1px; border-top: 1px solid rgb(107, 179, 245);"></section><section class="" style="box-sizing: border-box; flex-shrink: 0; padding-left: 5px;"><section class="" style="box-sizing: border-box; width: 25px; margin-top: -6px; z-index: 3;"><svg xmlns="http://www.w3.org/2000/svg" viewbox="0 0 45.58 31.44" style="display: block;" xml:space="default"><g id="图层_2" data-name="图层 2"><g id="图层_1-2" data-name="图层 1"><path d="M18.85,16.56,10,31.44H4l2.64-11.2A10.49,10.49,0,0,1,10.39,0a10.48,10.48,0,0,1,8.46,16.56Z" style="fill:#ffd675;fill-rule:evenodd"></path><path d="M43.64,16.56,34.78,31.44h-6l2.65-11.2a10.43,10.43,0,1,1,12.21-3.68Z" style="fill:#ffd675;fill-rule:evenodd"></path></g></g></svg></section></section></section></section></section><section data-role="paragraph" class="_135editor" style="box-sizing: border-box; color: rgb(51, 51, 51); font-family: Lucida Grande, Helvetica, Arial, Microsoft YaHei, sans-serif; text-align: justify; text-wrap-mode: wrap; background-color: rgb(244, 244, 244);"><p style="box-sizing: border-box; padding: 0px; word-break: break-word; margin-top: 0px !important; margin-bottom: 0px !important;"><br style="box-sizing: border-box;"/></p></section><section class="_135editor" data-role="title" data-tools="135编辑器" data-id="161900" style="box-sizing: border-box; color: rgb(51, 51, 51); font-family: Lucida Grande, Helvetica, Arial, Microsoft YaHei, sans-serif; text-align: justify; text-wrap-mode: wrap; background-color: rgb(244, 244, 244);"><section class="" style="box-sizing: border-box; display: flex; margin: 10px auto; justify-content: center;"><section style="box-sizing: border-box;"><section class="" style="box-sizing: border-box; display: flex; justify-content: center; align-items: center;"><section style="box-sizing: border-box; flex-shrink: 0;"><section class="" style="box-sizing: border-box; width: 40px; height: 12px; background: linear-gradient(to right, transparent, rgb(255, 192, 0));"></section></section><section style="box-sizing: border-box;"><section class="assistant" style="box-sizing: border-box; font-size: 20px; letter-spacing: 1.5px; color: rgb(0, 176, 240); padding: 0px 12px; line-height: 1.2em;"><strong style="box-sizing: border-box;">0</strong><strong class="autonum" data-original-title="" title="" data-num="2" style="box-sizing: border-box;">2</strong></section></section><section style="box-sizing: border-box; flex-shrink: 0;"><section class="" style="box-sizing: border-box; width: 40px; height: 12px; background: linear-gradient(to left, transparent, rgb(255, 192, 0));"></section></section></section><section class="" style="box-sizing: border-box; border: 1px solid rgb(14, 101, 210); padding: 9px 26px;"><p style="box-sizing: border-box; margin-bottom: 0px; padding: 0px; word-break: break-word; text-align: center; font-size: 18px; color: rgb(14, 101, 210); margin-top: 0px !important;"><strong class="135brush" data-brushtype="text" style="box-sizing: border-box; caret-color: red;">破局之举：</strong></p><p style="box-sizing: border-box; margin-top: 0px; padding: 0px; word-break: break-word; text-align: center; font-size: 18px; color: rgb(14, 101, 210); margin-bottom: 0px !important;"><strong class="135brush" data-brushtype="text" style="box-sizing: border-box; caret-color: red;">从“等投诉”到“找问题”</strong></p></section><section data-width="100%" class="" style="box-sizing: border-box; width: 234px; height: 4px; background-color: rgb(221, 238, 251); max-width: 100%;"><br style="box-sizing: border-box;"/></section></section></section></section><p><br/></p><p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 20px; padding: 0px; word-break: break-word; text-align: justify; color: rgb(51, 51, 51); font-family: Lucida Grande, Helvetica, Arial, Microsoft YaHei, sans-serif; text-wrap-mode: wrap; background-color: rgb(244, 244, 244); text-indent: 37px; line-height: 27px;"><strong style="box-sizing: border-box;"><span style="box-sizing: border-box; font-size: 18px; line-height: 2em; color: rgb(0, 0, 0); font-family: Open Sans, Arial, Hiragino Sans GB, STHeiti, WenQuanYi Micro Hei, Microsoft YaHei UI, 微软雅黑, SimSun, sans-serif;"></span></strong></p><p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 0px; padding: 0px; word-break: break-word; text-align: center; color: rgb(51, 51, 51); font-family: Lucida Grande, Helvetica, Arial, Microsoft YaHei, sans-serif; text-wrap-mode: wrap; background-color: rgb(244, 244, 244);"></p><p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 0px; padding: 0px; word-break: break-word; text-align: justify; color: rgb(51, 51, 51); font-family: Lucida Grande, Helvetica, Arial, Microsoft YaHei, sans-serif; text-wrap-mode: wrap; background-color: rgb(244, 244, 244);"><br style="box-sizing: border-box;"/></p><p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 0px; padding: 0px; word-break: break-word; text-align: center; color: rgb(51, 51, 51); font-family: Lucida Grande, Helvetica, Arial, Microsoft YaHei, sans-serif; text-wrap-mode: wrap; background-color: rgb(244, 244, 244);"><br/></p><p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 0px; padding: 0px; word-break: break-word; text-align: justify; color: rgb(51, 51, 51); font-family: Lucida Grande, Helvetica, Arial, Microsoft YaHei, sans-serif; text-wrap-mode: wrap; background-color: rgb(244, 244, 244);"><br style="box-sizing: border-box;"/></p><p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 20px; padding: 0px; word-break: break-word; text-align: justify; color: rgb(51, 51, 51); font-family: Lucida Grande, Helvetica, Arial, Microsoft YaHei, sans-serif; text-wrap-mode: wrap; background-color: rgb(244, 244, 244); text-indent: 37px; line-height: 27px;"><strong style="box-sizing: border-box;"><span style="box-sizing: border-box; font-size: 18px; line-height: 2em; color: rgb(0, 0, 0); font-family: Open Sans, Arial, Hiragino Sans GB, STHeiti, WenQuanYi Micro Hei, Microsoft YaHei UI, 微软雅黑, SimSun, sans-serif;">黄石港区政数局12345热线办 吴俐：</span></strong><span style="box-sizing: border-box; font-size: 18px; line-height: 2em; color: rgb(0, 0, 0); font-family: Open Sans, Arial, Hiragino Sans GB, STHeiti, WenQuanYi Micro Hei, Microsoft YaHei UI, 微软雅黑, SimSun, sans-serif;">这个热心市民他可能发现了，然后在网上吐槽一下，我们暂时在热线上面是没有接到居民投诉，可以把这个问题尽快地推进解决一下，那么也能避免后面群众再去投诉。</span></p><p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 20px; padding: 0px; word-break: break-word; text-align: justify; color: rgb(51, 51, 51); font-family: Lucida Grande, Helvetica, Arial, Microsoft YaHei, sans-serif; text-wrap-mode: wrap; background-color: rgb(244, 244, 244); text-indent: 37px; line-height: 27px;"><span style="box-sizing: border-box; font-size: 18px; line-height: 2em; color: rgb(0, 0, 0); font-family: Open Sans, Arial, Hiragino Sans GB, STHeiti, WenQuanYi Micro Hei, Microsoft YaHei UI, 微软雅黑, SimSun, sans-serif;"></span></p><p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 0px; padding: 0px; word-break: break-word; text-align: center; color: rgb(51, 51, 51); font-family: Lucida Grande, Helvetica, Arial, Microsoft YaHei, sans-serif; text-wrap-mode: wrap; background-color: rgb(244, 244, 244);"></p><p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 0px; padding: 0px; word-break: break-word; text-align: justify; color: rgb(51, 51, 51); font-family: Lucida Grande, Helvetica, Arial, Microsoft YaHei, sans-serif; text-wrap-mode: wrap; background-color: rgb(244, 244, 244);"><br style="box-sizing: border-box;"/></p><p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 20px; padding: 0px; word-break: break-word; text-align: justify; color: rgb(51, 51, 51); font-family: Lucida Grande, Helvetica, Arial, Microsoft YaHei, sans-serif; text-wrap-mode: wrap; background-color: rgb(244, 244, 244); text-indent: 37px; line-height: 27px;"><span style="box-sizing: border-box; font-size: 18px; line-height: 2em; color: rgb(0, 0, 0); font-family: Open Sans, Arial, Hiragino Sans GB, STHeiti, WenQuanYi Micro Hei, Microsoft YaHei UI, 微软雅黑, SimSun, sans-serif;">没有等工单，没有推责任。黄石港区政数局的工作人员组成专班，直接下沉海观山站实地核查，走访候车群众，了解历史情况。</span></p><p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 20px; padding: 0px; word-break: break-word; text-align: justify; color: rgb(51, 51, 51); font-family: Lucida Grande, Helvetica, Arial, Microsoft YaHei, sans-serif; text-wrap-mode: wrap; background-color: rgb(244, 244, 244); text-indent: 37px; line-height: 27px;"><strong style="box-sizing: border-box;"><span style="box-sizing: border-box; font-size: 18px; line-height: 2em; color: rgb(0, 0, 0); font-family: Open Sans, Arial, Hiragino Sans GB, STHeiti, WenQuanYi Micro Hei, Microsoft YaHei UI, 微软雅黑, SimSun, sans-serif;">市民 张女士：</span></strong><span style="box-sizing: border-box; font-size: 18px; line-height: 2em; color: rgb(0, 0, 0); font-family: Open Sans, Arial, Hiragino Sans GB, STHeiti, WenQuanYi Micro Hei, Microsoft YaHei UI, 微软雅黑, SimSun, sans-serif;">（车站）应该就是在这个位置。</span></p><p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 20px; padding: 0px; word-break: break-word; text-align: justify; color: rgb(51, 51, 51); font-family: Lucida Grande, Helvetica, Arial, Microsoft YaHei, sans-serif; text-wrap-mode: wrap; background-color: rgb(244, 244, 244); text-indent: 37px; line-height: 27px;"><strong style="box-sizing: border-box;"><span style="box-sizing: border-box; font-size: 18px; line-height: 2em; color: rgb(0, 0, 0); font-family: Open Sans, Arial, Hiragino Sans GB, STHeiti, WenQuanYi Micro Hei, Microsoft YaHei UI, 微软雅黑, SimSun, sans-serif;">黄石港区政数局12345热线办吴俐：</span></strong><span style="box-sizing: border-box; font-size: 18px; line-height: 2em; color: rgb(0, 0, 0); font-family: Open Sans, Arial, Hiragino Sans GB, STHeiti, WenQuanYi Micro Hei, Microsoft YaHei UI, 微软雅黑, SimSun, sans-serif;">那原先有没有亭子、座位什么的？</span></p><p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 20px; padding: 0px; word-break: break-word; text-align: justify; color: rgb(51, 51, 51); font-family: Lucida Grande, Helvetica, Arial, Microsoft YaHei, sans-serif; text-wrap-mode: wrap; background-color: rgb(244, 244, 244); text-indent: 37px; line-height: 27px;"><span style="box-sizing: border-box; font-size: 18px; line-height: 2em; color: rgb(0, 0, 0); font-family: Open Sans, Arial, Hiragino Sans GB, STHeiti, WenQuanYi Micro Hei, Microsoft YaHei UI, 微软雅黑, SimSun, sans-serif;"></span></p><p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 0px; padding: 0px; word-break: break-word; text-align: center; color: rgb(51, 51, 51); font-family: Lucida Grande, Helvetica, Arial, Microsoft YaHei, sans-serif; text-wrap-mode: wrap; background-color: rgb(244, 244, 244);"><span style="box-sizing: border-box; display: block; margin: 5px 0px;"><br style="box-sizing: border-box;"/></span></p><p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 20px; padding: 0px; word-break: break-word; text-align: justify; color: rgb(51, 51, 51); font-family: Lucida Grande, Helvetica, Arial, Microsoft YaHei, sans-serif; text-wrap-mode: wrap; background-color: rgb(244, 244, 244); text-indent: 37px; line-height: 27px;"><strong style="box-sizing: border-box;"><span style="box-sizing: border-box; font-size: 18px; line-height: 2em; color: rgb(0, 0, 0); font-family: Open Sans, Arial, Hiragino Sans GB, STHeiti, WenQuanYi Micro Hei, Microsoft YaHei UI, 微软雅黑, SimSun, sans-serif;">市民 张女士：</span></strong><span style="box-sizing: border-box; font-size: 18px; line-height: 2em; color: rgb(0, 0, 0); font-family: Open Sans, Arial, Hiragino Sans GB, STHeiti, WenQuanYi Micro Hei, Microsoft YaHei UI, 微软雅黑, SimSun, sans-serif;">应该就是有一个大的、长方形的台子（候车亭）吧。</span></p><p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 20px; padding: 0px; word-break: break-word; text-align: justify; color: rgb(51, 51, 51); font-family: Lucida Grande, Helvetica, Arial, Microsoft YaHei, sans-serif; text-wrap-mode: wrap; background-color: rgb(244, 244, 244); text-indent: 37px; line-height: 27px;"><span style="box-sizing: border-box; font-size: 18px; line-height: 2em; color: rgb(0, 0, 0); font-family: Open Sans, Arial, Hiragino Sans GB, STHeiti, WenQuanYi Micro Hei, Microsoft YaHei UI, 微软雅黑, SimSun, sans-serif;"></span></p><p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 0px; padding: 0px; word-break: break-word; text-align: center; color: rgb(51, 51, 51); font-family: Lucida Grande, Helvetica, Arial, Microsoft YaHei, sans-serif; text-wrap-mode: wrap; background-color: rgb(244, 244, 244);"></p><p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 0px; padding: 0px; word-break: break-word; text-align: justify; color: rgb(51, 51, 51); font-family: Lucida Grande, Helvetica, Arial, Microsoft YaHei, sans-serif; text-wrap-mode: wrap; background-color: rgb(244, 244, 244);"><br style="box-sizing: border-box;"/></p><p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 20px; padding: 0px; word-break: break-word; text-align: justify; color: rgb(51, 51, 51); font-family: Lucida Grande, Helvetica, Arial, Microsoft YaHei, sans-serif; text-wrap-mode: wrap; background-color: rgb(244, 244, 244); text-indent: 37px; line-height: 27px;"><span style="box-sizing: border-box; font-size: 18px; line-height: 2em; color: rgb(0, 0, 0); font-family: Open Sans, Arial, Hiragino Sans GB, STHeiti, WenQuanYi Micro Hei, Microsoft YaHei UI, 微软雅黑, SimSun, sans-serif;">专班人员没有止步于此。他们以海观山站为起点，对周边华新1907、数码广场、老实验高中等多个站点逐一“体检”，结果发现，问题并非个例——有的站缺座椅，有的座椅规格不一、新旧混杂，设施配置参差不齐。</span></p><p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 20px; padding: 0px; word-break: break-word; text-align: justify; color: rgb(51, 51, 51); font-family: Lucida Grande, Helvetica, Arial, Microsoft YaHei, sans-serif; text-wrap-mode: wrap; background-color: rgb(244, 244, 244); text-indent: 37px; line-height: 27px;"><span style="box-sizing: border-box; font-size: 18px; line-height: 2em; color: rgb(0, 0, 0); font-family: Open Sans, Arial, Hiragino Sans GB, STHeiti, WenQuanYi Micro Hei, Microsoft YaHei UI, 微软雅黑, SimSun, sans-serif;"></span></p><p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 0px; padding: 0px; word-break: break-word; text-align: center; color: rgb(51, 51, 51); font-family: Lucida Grande, Helvetica, Arial, Microsoft YaHei, sans-serif; text-wrap-mode: wrap; background-color: rgb(244, 244, 244);"></p><p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 0px; padding: 0px; word-break: break-word; text-align: justify; color: rgb(51, 51, 51); font-family: Lucida Grande, Helvetica, Arial, Microsoft YaHei, sans-serif; text-wrap-mode: wrap; background-color: rgb(244, 244, 244);"><br style="box-sizing: border-box;"/></p><p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 20px; padding: 0px; word-break: break-word; text-align: justify; color: rgb(51, 51, 51); font-family: Lucida Grande, Helvetica, Arial, Microsoft YaHei, sans-serif; text-wrap-mode: wrap; background-color: rgb(244, 244, 244); text-indent: 37px; line-height: 27px;"><strong style="box-sizing: border-box;"><span style="box-sizing: border-box; font-size: 18px; line-height: 2em; color: rgb(0, 0, 0); font-family: Open Sans, Arial, Hiragino Sans GB, STHeiti, WenQuanYi Micro Hei, Microsoft YaHei UI, 微软雅黑, SimSun, sans-serif;">黄石港区市建村社区网格员 陈珑：</span></strong><span style="box-sizing: border-box; font-size: 18px; line-height: 2em; color: rgb(0, 0, 0); font-family: Open Sans, Arial, Hiragino Sans GB, STHeiti, WenQuanYi Micro Hei, Microsoft YaHei UI, 微软雅黑, SimSun, sans-serif;">同样是公交站，有的有座椅，有的没有，确实让群众不好理解，也影响了大家的出行感受。</span></p><p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 20px; padding: 0px; word-break: break-word; text-align: justify; color: rgb(51, 51, 51); font-family: Lucida Grande, Helvetica, Arial, Microsoft YaHei, sans-serif; text-wrap-mode: wrap; background-color: rgb(244, 244, 244); text-indent: 37px; line-height: 27px;"><span style="box-sizing: border-box; font-size: 18px; line-height: 2em; color: rgb(0, 0, 0); font-family: Open Sans, Arial, Hiragino Sans GB, STHeiti, WenQuanYi Micro Hei, Microsoft YaHei UI, 微软雅黑, SimSun, sans-serif;">摸清情况后，专班立即与相关责任单位联系，追溯问题根源。</span></p><p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 20px; padding: 0px; word-break: break-word; text-align: justify; color: rgb(51, 51, 51); font-family: Lucida Grande, Helvetica, Arial, Microsoft YaHei, sans-serif; text-wrap-mode: wrap; background-color: rgb(244, 244, 244); text-indent: 37px; line-height: 27px;"><strong style="box-sizing: border-box;"><span style="box-sizing: border-box; font-size: 18px; line-height: 2em; color: rgb(0, 0, 0); font-family: Open Sans, Arial, Hiragino Sans GB, STHeiti, WenQuanYi Micro Hei, Microsoft YaHei UI, 微软雅黑, SimSun, sans-serif;">黄石港区政数局12345热线办 吴俐：</span></strong><span style="box-sizing: border-box; font-size: 18px; line-height: 2em; color: rgb(0, 0, 0); font-family: Open Sans, Arial, Hiragino Sans GB, STHeiti, WenQuanYi Micro Hei, Microsoft YaHei UI, 微软雅黑, SimSun, sans-serif;">它（海观山站）原先是有（候车）座椅的吗？</span></p><p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 20px; padding: 0px; word-break: break-word; text-align: justify; color: rgb(51, 51, 51); font-family: Lucida Grande, Helvetica, Arial, Microsoft YaHei, sans-serif; text-wrap-mode: wrap; background-color: rgb(244, 244, 244); text-indent: 37px; line-height: 27px;"><span style="box-sizing: border-box; font-size: 18px; line-height: 2em; color: rgb(0, 0, 0); font-family: Open Sans, Arial, Hiragino Sans GB, STHeiti, WenQuanYi Micro Hei, Microsoft YaHei UI, 微软雅黑, SimSun, sans-serif;"></span></p><p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 0px; padding: 0px; word-break: break-word; text-align: center; color: rgb(51, 51, 51); font-family: Lucida Grande, Helvetica, Arial, Microsoft YaHei, sans-serif; text-wrap-mode: wrap; background-color: rgb(244, 244, 244);"></p><p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 0px; padding: 0px; word-break: break-word; text-align: justify; color: rgb(51, 51, 51); font-family: Lucida Grande, Helvetica, Arial, Microsoft YaHei, sans-serif; text-wrap-mode: wrap; background-color: rgb(244, 244, 244);"><br style="box-sizing: border-box;"/></p><p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 20px; padding: 0px; word-break: break-word; text-align: justify; color: rgb(51, 51, 51); font-family: Lucida Grande, Helvetica, Arial, Microsoft YaHei, sans-serif; text-wrap-mode: wrap; background-color: rgb(244, 244, 244); text-indent: 37px; line-height: 27px;"><strong style="box-sizing: border-box;"><span style="box-sizing: border-box; font-size: 18px; line-height: 2em; color: rgb(0, 0, 0); font-family: Open Sans, Arial, Hiragino Sans GB, STHeiti, WenQuanYi Micro Hei, Microsoft YaHei UI, 微软雅黑, SimSun, sans-serif;">相关单位工作人员：</span></strong><span style="box-sizing: border-box; font-size: 18px; line-height: 2em; color: rgb(0, 0, 0); font-family: Open Sans, Arial, Hiragino Sans GB, STHeiti, WenQuanYi Micro Hei, Microsoft YaHei UI, 微软雅黑, SimSun, sans-serif;">原先的话，最开始这里都有的，但是后来这条路不是重建了嘛。</span></p><p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 20px; padding: 0px; word-break: break-word; text-align: justify; color: rgb(51, 51, 51); font-family: Lucida Grande, Helvetica, Arial, Microsoft YaHei, sans-serif; text-wrap-mode: wrap; background-color: rgb(244, 244, 244); text-indent: 37px; line-height: 27px;"><strong style="box-sizing: border-box;"><span style="box-sizing: border-box; font-size: 18px; line-height: 2em; color: rgb(0, 0, 0); font-family: Open Sans, Arial, Hiragino Sans GB, STHeiti, WenQuanYi Micro Hei, Microsoft YaHei UI, 微软雅黑, SimSun, sans-serif;">黄石港区政数局12345热线办 吴俐：</span></strong><span style="box-sizing: border-box; font-size: 18px; line-height: 2em; color: rgb(0, 0, 0); font-family: Open Sans, Arial, Hiragino Sans GB, STHeiti, WenQuanYi Micro Hei, Microsoft YaHei UI, 微软雅黑, SimSun, sans-serif;">你们有没有这个建设的计划呢？</span></p><p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 20px; padding: 0px; word-break: break-word; text-align: justify; color: rgb(51, 51, 51); font-family: Lucida Grande, Helvetica, Arial, Microsoft YaHei, sans-serif; text-wrap-mode: wrap; background-color: rgb(244, 244, 244); text-indent: 37px; line-height: 27px;"><strong style="box-sizing: border-box;"><span style="box-sizing: border-box; font-size: 18px; line-height: 2em; color: rgb(0, 0, 0); font-family: Open Sans, Arial, Hiragino Sans GB, STHeiti, WenQuanYi Micro Hei, Microsoft YaHei UI, 微软雅黑, SimSun, sans-serif;">相关单位工作人员：</span></strong><span style="box-sizing: border-box; font-size: 18px; line-height: 2em; color: rgb(0, 0, 0); font-family: Open Sans, Arial, Hiragino Sans GB, STHeiti, WenQuanYi Micro Hei, Microsoft YaHei UI, 微软雅黑, SimSun, sans-serif;">这方面我要跟领导汇报一下。</span></p><p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 20px; padding: 0px; word-break: break-word; text-align: justify; color: rgb(51, 51, 51); font-family: Lucida Grande, Helvetica, Arial, Microsoft YaHei, sans-serif; text-wrap-mode: wrap; background-color: rgb(244, 244, 244); text-indent: 37px; line-height: 27px;"><span style="box-sizing: border-box; font-size: 18px; line-height: 2em; color: rgb(0, 0, 0); font-family: Open Sans, Arial, Hiragino Sans GB, STHeiti, WenQuanYi Micro Hei, Microsoft YaHei UI, 微软雅黑, SimSun, sans-serif;">目前，黄石港区政数局正在持续跟进，推动相关责任单位尽快明确方案，将座椅补装到位。</span></p><p><br/></p><section class="_135editor" style="box-sizing: border-box; color: rgb(51, 51, 51); font-family: Lucida Grande, Helvetica, Arial, Microsoft YaHei, sans-serif; text-align: justify; text-wrap-mode: wrap; background-color: rgb(244, 244, 244); transform-origin: center center; margin: 0px 0px -20px; transform: translateX(30px);"><section data-role="scale-fix" class="" style="box-sizing: border-box; margin-top: 0px; margin-bottom: 0px;"><p style="box-sizing: border-box; padding: 0px; word-break: break-word; text-align: left; line-height: 1.75em; margin-top: 0px !important; margin-bottom: 0px !important;"><span style="box-sizing: border-box; color: rgb(0, 112, 192); text-shadow: none; letter-spacing: 1.5px; font-family: Optima-Regular, PingFangTC-Light, 微软雅黑;"><strong style="box-sizing: border-box;">主持人</strong></span></p></section></section><section class="_135editor" data-tools="135编辑器" data-id="161676" style="box-sizing: border-box; color: rgb(51, 51, 51); font-family: Lucida Grande, Helvetica, Arial, Microsoft YaHei, sans-serif; text-align: justify; text-wrap-mode: wrap; background-color: rgb(244, 244, 244);"><section style="box-sizing: border-box; margin: 10px auto;"><section class="" style="box-sizing: border-box; display: flex; justify-content: flex-start; align-items: center;"><section style="box-sizing: border-box; flex-shrink: 0;"><section style="box-sizing: border-box; width: 25px; margin-bottom: -6px; z-index: 3;"><svg xmlns="http://www.w3.org/2000/svg" viewbox="0 0 46.01 31" style="display: block;" xml:space="default"><g id="图层_2" data-name="图层 2"><g id="图层_1-2" data-name="图层 1"><path d="M46,20.67a10.5,10.5,0,0,1-21,0,10.17,10.17,0,0,1,2-6L35.92,0H42L39.31,11A10.34,10.34,0,0,1,46,20.67Z" style="fill:#b5e7f8;fill-rule:evenodd"></path><path d="M21,20.67A10.41,10.41,0,0,1,10.49,31,10.41,10.41,0,0,1,0,20.67a10.16,10.16,0,0,1,2-6L10.9,0h6L14.28,11A10.34,10.34,0,0,1,21,20.67Z" style="fill:#b5e7f8;fill-rule:evenodd"></path></g></g></svg></section></section><section style="box-sizing: border-box; width: 75px; height: 1px; border-top: 1px solid rgb(107, 179, 245); margin-top: 6px; margin-left: 5px;"></section></section><section class="" style="box-sizing: border-box; background-color: rgb(236, 247, 255); padding: 15px 10px;"><section data-autoskip="1" class="135brush" style="box-sizing: border-box; line-height: 1.75em; letter-spacing: 1.5px; font-size: 18px; background-color: transparent;"><p style="box-sizing: border-box; padding: 0px; word-break: break-word; text-indent: 2.16666em; margin-top: 0px !important; margin-bottom: 0px !important;"><span style="box-sizing: border-box; color: rgb(0, 0, 0); text-indent: 36px; line-height: 1.67em; font-family: Open Sans, Arial, Hiragino Sans GB, STHeiti, WenQuanYi Micro Hei, Microsoft YaHei UI, 微软雅黑, SimSun, sans-serif;">从“零投诉”到“立即办”，这把缺席的座椅，照见了一次治理逻辑的转变。这就是我们今天要说的关键词——“未诉先办”。所谓“未诉先办”，是指在群众正式投诉之前，政府部门主动发现问题、提前介入解决的一种工作机制。它的核心，是把治理的起点，从“工单”前移到“民情”，从“被动响应”转向“主动感知”。那么，这种“向前一步”的自觉，能否成为常态？又该如何落地呢？</span></p></section></section><section class="" style="box-sizing: border-box; display: flex; justify-content: flex-end; align-items: center;"><section class="" style="box-sizing: border-box; width: 75px; height: 1px; border-top: 1px solid rgb(107, 179, 245);"></section><section style="box-sizing: border-box; flex-shrink: 0; padding-left: 5px;"><section class="" style="box-sizing: border-box; width: 25px; margin-top: -6px; z-index: 3;"><svg xmlns="http://www.w3.org/2000/svg" viewbox="0 0 45.58 31.44" style="display: block;" xml:space="default"><g id="图层_2" data-name="图层 2"><g id="图层_1-2" data-name="图层 1"><path d="M18.85,16.56,10,31.44H4l2.64-11.2A10.49,10.49,0,0,1,10.39,0a10.48,10.48,0,0,1,8.46,16.56Z" style="fill:#ffd675;fill-rule:evenodd"></path><path d="M43.64,16.56,34.78,31.44h-6l2.65-11.2a10.43,10.43,0,1,1,12.21-3.68Z" style="fill:#ffd675;fill-rule:evenodd"></path></g></g></svg></section></section></section></section></section><section data-role="paragraph" class="_135editor" style="box-sizing: border-box; color: rgb(51, 51, 51); font-family: Lucida Grande, Helvetica, Arial, Microsoft YaHei, sans-serif; text-align: justify; text-wrap-mode: wrap; background-color: rgb(244, 244, 244);"><p style="box-sizing: border-box; padding: 0px; word-break: break-word; margin-top: 0px !important; margin-bottom: 0px !important;"><br style="box-sizing: border-box;"/></p></section><section class="_135editor" data-role="title" data-tools="135编辑器" data-id="161900" style="box-sizing: border-box; color: rgb(51, 51, 51); font-family: Lucida Grande, Helvetica, Arial, Microsoft YaHei, sans-serif; text-align: justify; text-wrap-mode: wrap; background-color: rgb(244, 244, 244);"><section class="" style="box-sizing: border-box; display: flex; margin: 10px auto; justify-content: center;"><section style="box-sizing: border-box;"><section class="" style="box-sizing: border-box; display: flex; justify-content: center; align-items: center;"><section style="box-sizing: border-box; flex-shrink: 0;"><section class="" style="box-sizing: border-box; width: 40px; height: 12px; background: linear-gradient(to right, transparent, rgb(255, 192, 0));"></section></section><section style="box-sizing: border-box;"><section class="assistant" style="box-sizing: border-box; font-size: 20px; letter-spacing: 1.5px; color: rgb(0, 176, 240); padding: 0px 12px; line-height: 1.2em;"><strong style="box-sizing: border-box;">0</strong><strong class="autonum" data-original-title="" title="" data-num="3" style="box-sizing: border-box;">3</strong></section></section><section style="box-sizing: border-box; flex-shrink: 0;"><section class="" style="box-sizing: border-box; width: 40px; height: 12px; background: linear-gradient(to left, transparent, rgb(255, 192, 0));"></section></section></section><section class="" style="box-sizing: border-box; border: 1px solid rgb(14, 101, 210); padding: 9px 26px;"><p style="box-sizing: border-box; margin-bottom: 0px; padding: 0px; word-break: break-word; text-align: center; font-size: 18px; color: rgb(14, 101, 210); margin-top: 0px !important;"><strong class="135brush" data-brushtype="text" style="box-sizing: border-box; caret-color: red;">机制初探：</strong></p><p style="box-sizing: border-box; margin-top: 0px; padding: 0px; word-break: break-word; text-align: center; font-size: 18px; color: rgb(14, 101, 210); margin-bottom: 0px !important;"><strong class="135brush" data-brushtype="text" style="box-sizing: border-box; caret-color: red;">三把“抓手” 让“未诉先办”可执行</strong></p></section><section data-width="100%" class="" style="box-sizing: border-box; width: 316.016px; height: 4px; background-color: rgb(221, 238, 251); max-width: 100%;"><br style="box-sizing: border-box;"/></section></section></section></section><p><br/></p><p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 0px; padding: 0px; word-break: break-word; text-align: center; color: rgb(51, 51, 51); font-family: Lucida Grande, Helvetica, Arial, Microsoft YaHei, sans-serif; text-wrap-mode: wrap; background-color: rgb(244, 244, 244);"></p><p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 0px; padding: 0px; word-break: break-word; text-align: justify; color: rgb(51, 51, 51); font-family: Lucida Grande, Helvetica, Arial, Microsoft YaHei, sans-serif; text-wrap-mode: wrap; background-color: rgb(244, 244, 244);"><br style="box-sizing: border-box;"/></p><p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 20px; padding: 0px; word-break: break-word; text-align: justify; color: rgb(51, 51, 51); font-family: Lucida Grande, Helvetica, Arial, Microsoft YaHei, sans-serif; text-wrap-mode: wrap; background-color: rgb(244, 244, 244); text-indent: 37px; line-height: 2em;"><span style="box-sizing: border-box; color: rgb(0, 0, 0); font-size: 18px; text-indent: 36px; letter-spacing: 1.5px; line-height: 1.67em; font-family: Open Sans, Arial, Hiragino Sans GB, STHeiti, WenQuanYi Micro Hei, Microsoft YaHei UI, 微软雅黑, SimSun, sans-serif;">一把座椅，是城市治理的“微单元”，却是群众感知温度的“传感器”。近两个月来，从公交站台的“微更新”，到社区周边的“烦心事”，黄石港区正是以一件件这样的民生实事为抓手，让“未诉先办”从理念落地为实践。</span></p><p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 20px; padding: 0px; word-break: break-word; text-align: justify; color: rgb(51, 51, 51); font-family: Lucida Grande, Helvetica, Arial, Microsoft YaHei, sans-serif; text-wrap-mode: wrap; background-color: rgb(244, 244, 244); text-indent: 37px; line-height: 2em;"><span style="box-sizing: border-box; color: rgb(0, 0, 0); font-size: 18px; text-indent: 36px; letter-spacing: 1.5px; line-height: 1.67em; font-family: Open Sans, Arial, Hiragino Sans GB, STHeiti, WenQuanYi Micro Hei, Microsoft YaHei UI, 微软雅黑, SimSun, sans-serif;"></span></p><p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 0px; padding: 0px; word-break: break-word; text-align: center; color: rgb(51, 51, 51); font-family: Lucida Grande, Helvetica, Arial, Microsoft YaHei, sans-serif; text-wrap-mode: wrap; background-color: rgb(244, 244, 244);"></p><p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 0px; padding: 0px; word-break: break-word; text-align: justify; color: rgb(51, 51, 51); font-family: Lucida Grande, Helvetica, Arial, Microsoft YaHei, sans-serif; text-wrap-mode: wrap; background-color: rgb(244, 244, 244);"><br style="box-sizing: border-box;"/></p><p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 20px; padding: 0px; word-break: break-word; text-align: justify; color: rgb(51, 51, 51); font-family: Lucida Grande, Helvetica, Arial, Microsoft YaHei, sans-serif; text-wrap-mode: wrap; background-color: rgb(244, 244, 244); text-indent: 37px; line-height: 2em;"><strong style="box-sizing: border-box;"><span style="box-sizing: border-box; color: rgb(0, 0, 0); font-size: 18px; text-indent: 36px; letter-spacing: 1.5px; line-height: 1.67em; font-family: Open Sans, Arial, Hiragino Sans GB, STHeiti, WenQuanYi Micro Hei, Microsoft YaHei UI, 微软雅黑, SimSun, sans-serif;">黄石港区政数局政务公开科副科长 周丹：</span></strong><span style="box-sizing: border-box; color: rgb(0, 0, 0); font-size: 18px; text-indent: 36px; letter-spacing: 1.5px; line-height: 1.67em; font-family: Open Sans, Arial, Hiragino Sans GB, STHeiti, WenQuanYi Micro Hei, Microsoft YaHei UI, 微软雅黑, SimSun, sans-serif;">近一个月来，我们通过网络平台、居民留言和社区微信群，发现了斑马线被封堵、噪音扰民、油烟扰民、枯树压顶等潜在的问题，及时交办给辖区街道相关部门处理，有效避免了信访投诉的发生。</span></p><p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 20px; padding: 0px; word-break: break-word; text-align: justify; color: rgb(51, 51, 51); font-family: Lucida Grande, Helvetica, Arial, Microsoft YaHei, sans-serif; text-wrap-mode: wrap; background-color: rgb(244, 244, 244); text-indent: 37px; line-height: 2em;"><span style="box-sizing: border-box; color: rgb(0, 0, 0); font-size: 18px; text-indent: 36px; letter-spacing: 1.5px; line-height: 1.67em; font-family: Open Sans, Arial, Hiragino Sans GB, STHeiti, WenQuanYi Micro Hei, Microsoft YaHei UI, 微软雅黑, SimSun, sans-serif;"></span></p><p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 0px; padding: 0px; word-break: break-word; text-align: center; color: rgb(51, 51, 51); font-family: Lucida Grande, Helvetica, Arial, Microsoft YaHei, sans-serif; text-wrap-mode: wrap; background-color: rgb(244, 244, 244);"></p><p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 0px; padding: 0px; word-break: break-word; text-align: justify; color: rgb(51, 51, 51); font-family: Lucida Grande, Helvetica, Arial, Microsoft YaHei, sans-serif; text-wrap-mode: wrap; background-color: rgb(244, 244, 244);"><br style="box-sizing: border-box;"/></p><p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 20px; padding: 0px; word-break: break-word; text-align: justify; color: rgb(51, 51, 51); font-family: Lucida Grande, Helvetica, Arial, Microsoft YaHei, sans-serif; text-wrap-mode: wrap; background-color: rgb(244, 244, 244); text-indent: 37px; line-height: 2em;"><strong style="box-sizing: border-box;"><span style="box-sizing: border-box; color: rgb(0, 0, 0); font-size: 18px; text-indent: 36px; letter-spacing: 1.5px; line-height: 1.67em; font-family: Open Sans, Arial, Hiragino Sans GB, STHeiti, WenQuanYi Micro Hei, Microsoft YaHei UI, 微软雅黑, SimSun, sans-serif;">黄石港区花湖街道博雅怡景花城小区居民 周爱华：</span></strong><span style="box-sizing: border-box; color: rgb(0, 0, 0); font-size: 18px; text-indent: 36px; letter-spacing: 1.5px; line-height: 1.67em; font-family: Open Sans, Arial, Hiragino Sans GB, STHeiti, WenQuanYi Micro Hei, Microsoft YaHei UI, 微软雅黑, SimSun, sans-serif;">我们（楼下）化粪池管道经常有异味，我们正准备向有关部门进行投诉的时候，社区已经联系市里有关部门来把这个问题给我解决了。感觉很好，办事很雷厉风行。</span></p><p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 20px; padding: 0px; word-break: break-word; text-align: justify; color: rgb(51, 51, 51); font-family: Lucida Grande, Helvetica, Arial, Microsoft YaHei, sans-serif; text-wrap-mode: wrap; background-color: rgb(244, 244, 244); text-indent: 37px; line-height: 2em;"><span style="box-sizing: border-box; color: rgb(0, 0, 0); font-size: 18px; text-indent: 36px; letter-spacing: 1.5px; line-height: 1.67em; font-family: Open Sans, Arial, Hiragino Sans GB, STHeiti, WenQuanYi Micro Hei, Microsoft YaHei UI, 微软雅黑, SimSun, sans-serif;">从“有诉即办”到“未诉先办”，并不是简单的工作流程调整，而是政务服务“主动服务”“靠前服务”理念的根本转变。</span></p><p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 20px; padding: 0px; word-break: break-word; text-align: justify; color: rgb(51, 51, 51); font-family: Lucida Grande, Helvetica, Arial, Microsoft YaHei, sans-serif; text-wrap-mode: wrap; background-color: rgb(244, 244, 244); text-indent: 37px; line-height: 2em;"><span style="box-sizing: border-box; color: rgb(0, 0, 0); font-size: 18px; text-indent: 36px; letter-spacing: 1.5px; line-height: 1.67em; font-family: Open Sans, Arial, Hiragino Sans GB, STHeiti, WenQuanYi Micro Hei, Microsoft YaHei UI, 微软雅黑, SimSun, sans-serif;"></span></p><p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 0px; padding: 0px; word-break: break-word; text-align: center; color: rgb(51, 51, 51); font-family: Lucida Grande, Helvetica, Arial, Microsoft YaHei, sans-serif; text-wrap-mode: wrap; background-color: rgb(244, 244, 244);"><br/></p><p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 0px; padding: 0px; word-break: break-word; text-align: justify; color: rgb(51, 51, 51); font-family: Lucida Grande, Helvetica, Arial, Microsoft YaHei, sans-serif; text-wrap-mode: wrap; background-color: rgb(244, 244, 244);"><br style="box-sizing: border-box;"/></p><p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 20px; padding: 0px; word-break: break-word; text-align: justify; color: rgb(51, 51, 51); font-family: Lucida Grande, Helvetica, Arial, Microsoft YaHei, sans-serif; text-wrap-mode: wrap; background-color: rgb(244, 244, 244); text-indent: 37px; line-height: 2em;"><strong style="box-sizing: border-box;"><span style="box-sizing: border-box; color: rgb(0, 0, 0); font-size: 18px; text-indent: 36px; letter-spacing: 1.5px; line-height: 1.67em; font-family: Open Sans, Arial, Hiragino Sans GB, STHeiti, WenQuanYi Micro Hei, Microsoft YaHei UI, 微软雅黑, SimSun, sans-serif;">黄石港区政数局政务服务中心主任 黄东辉：</span></strong><span style="box-sizing: border-box; color: rgb(0, 0, 0); font-size: 18px; text-indent: 36px; letter-spacing: 1.5px; line-height: 1.67em; font-family: Open Sans, Arial, Hiragino Sans GB, STHeiti, WenQuanYi Micro Hei, Microsoft YaHei UI, 微软雅黑, SimSun, sans-serif;">我们以三大抓手发力，探索系统化、规范化的“未诉先办”治理体系，让治理跑在矛盾激化前，就是变“等事做”到“找事做”。</span></p><p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 20px; padding: 0px; word-break: break-word; text-align: justify; color: rgb(51, 51, 51); font-family: Lucida Grande, Helvetica, Arial, Microsoft YaHei, sans-serif; text-wrap-mode: wrap; background-color: rgb(244, 244, 244); text-indent: 37px; line-height: 2em;"><span style="box-sizing: border-box; color: rgb(0, 0, 0); font-size: 18px; text-indent: 36px; letter-spacing: 1.5px; line-height: 1.67em; font-family: Open Sans, Arial, Hiragino Sans GB, STHeiti, WenQuanYi Micro Hei, Microsoft YaHei UI, 微软雅黑, SimSun, sans-serif;"></span></p><p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 0px; padding: 0px; word-break: break-word; text-align: center; color: rgb(51, 51, 51); font-family: Lucida Grande, Helvetica, Arial, Microsoft YaHei, sans-serif; text-wrap-mode: wrap; background-color: rgb(244, 244, 244);"></p><p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 0px; padding: 0px; word-break: break-word; text-align: justify; color: rgb(51, 51, 51); font-family: Lucida Grande, Helvetica, Arial, Microsoft YaHei, sans-serif; text-wrap-mode: wrap; background-color: rgb(244, 244, 244);"><br style="box-sizing: border-box;"/></p><p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 20px; padding: 0px; word-break: break-word; text-align: justify; color: rgb(51, 51, 51); font-family: Lucida Grande, Helvetica, Arial, Microsoft YaHei, sans-serif; text-wrap-mode: wrap; background-color: rgb(244, 244, 244); text-indent: 37px; line-height: 2em;"><span style="box-sizing: border-box; color: rgb(0, 0, 0); font-size: 18px; text-indent: 36px; letter-spacing: 1.5px; line-height: 1.67em; font-family: Open Sans, Arial, Hiragino Sans GB, STHeiti, WenQuanYi Micro Hei, Microsoft YaHei UI, 微软雅黑, SimSun, sans-serif;">从“等事做”到“找事做”，这一字之差，落在实践里，就是一整套工作机制的重新梳理。</span></p><p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 20px; padding: 0px; word-break: break-word; text-align: justify; color: rgb(51, 51, 51); font-family: Lucida Grande, Helvetica, Arial, Microsoft YaHei, sans-serif; text-wrap-mode: wrap; background-color: rgb(244, 244, 244); text-indent: 37px; line-height: 2em;"><span style="box-sizing: border-box; color: rgb(0, 0, 0); font-size: 18px; text-indent: 36px; letter-spacing: 1.5px; line-height: 1.67em; font-family: Open Sans, Arial, Hiragino Sans GB, STHeiti, WenQuanYi Micro Hei, Microsoft YaHei UI, 微软雅黑, SimSun, sans-serif;"></span></p><p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 0px; padding: 0px; word-break: break-word; text-align: center; color: rgb(51, 51, 51); font-family: Lucida Grande, Helvetica, Arial, Microsoft YaHei, sans-serif; text-wrap-mode: wrap; background-color: rgb(244, 244, 244);"><br/></p><p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 0px; padding: 0px; word-break: break-word; text-align: justify; color: rgb(51, 51, 51); font-family: Lucida Grande, Helvetica, Arial, Microsoft YaHei, sans-serif; text-wrap-mode: wrap; background-color: rgb(244, 244, 244);"><br style="box-sizing: border-box;"/></p><p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 20px; padding: 0px; word-break: break-word; text-align: justify; color: rgb(51, 51, 51); font-family: Lucida Grande, Helvetica, Arial, Microsoft YaHei, sans-serif; text-wrap-mode: wrap; background-color: rgb(244, 244, 244); text-indent: 37px; line-height: 2em;"><strong style="box-sizing: border-box;"><span style="box-sizing: border-box; font-size: 18px; text-indent: 36px; letter-spacing: 1.5px; line-height: 1.67em; font-family: Open Sans, Arial, Hiragino Sans GB, STHeiti, WenQuanYi Micro Hei, Microsoft YaHei UI, 微软雅黑, SimSun, sans-serif; color: rgb(31, 73, 125);">第一把抓手，是让数据“开口说话”。</span></strong><span style="box-sizing: border-box; color: rgb(0, 0, 0); font-size: 18px; text-indent: 36px; letter-spacing: 1.5px; line-height: 1.67em; font-family: Open Sans, Arial, Hiragino Sans GB, STHeiti, WenQuanYi Micro Hei, Microsoft YaHei UI, 微软雅黑, SimSun, sans-serif;">过去，民情信息分散在各部门，“看得见的管不着，管得着的看不见”。现在，黄石港区政数局整合了网络留言、社区反馈、舆情热点，绘制“民情热力图”，哪里“温度”异常，哪里就是治理的发力点。</span></p><p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 20px; padding: 0px; word-break: break-word; text-align: justify; color: rgb(51, 51, 51); font-family: Lucida Grande, Helvetica, Arial, Microsoft YaHei, sans-serif; text-wrap-mode: wrap; background-color: rgb(244, 244, 244); text-indent: 37px; line-height: 2em;"><span style="box-sizing: border-box; color: rgb(0, 0, 0); font-size: 18px; text-indent: 36px; letter-spacing: 1.5px; line-height: 1.67em; font-family: Open Sans, Arial, Hiragino Sans GB, STHeiti, WenQuanYi Micro Hei, Microsoft YaHei UI, 微软雅黑, SimSun, sans-serif;"></span></p><p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 0px; padding: 0px; word-break: break-word; text-align: center; color: rgb(51, 51, 51); font-family: Lucida Grande, Helvetica, Arial, Microsoft YaHei, sans-serif; text-wrap-mode: wrap; background-color: rgb(244, 244, 244);"></p><p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 0px; padding: 0px; word-break: break-word; text-align: justify; color: rgb(51, 51, 51); font-family: Lucida Grande, Helvetica, Arial, Microsoft YaHei, sans-serif; text-wrap-mode: wrap; background-color: rgb(244, 244, 244);"><br style="box-sizing: border-box;"/></p><p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 20px; padding: 0px; word-break: break-word; text-align: justify; color: rgb(51, 51, 51); font-family: Lucida Grande, Helvetica, Arial, Microsoft YaHei, sans-serif; text-wrap-mode: wrap; background-color: rgb(244, 244, 244); text-indent: 37px; line-height: 2em;"><span style="box-sizing: border-box; color: rgb(31, 73, 125);"><strong style="box-sizing: border-box;"><span style="box-sizing: border-box; font-size: 18px; text-indent: 36px; letter-spacing: 1.5px; line-height: 1.67em; font-family: Open Sans, Arial, Hiragino Sans GB, STHeiti, WenQuanYi Micro Hei, Microsoft YaHei UI, 微软雅黑, SimSun, sans-serif;">第二把抓手，是把“事后灭火”变为“提前扫除”。</span></strong></span><span style="box-sizing: border-box; color: rgb(0, 0, 0); font-size: 18px; text-indent: 36px; letter-spacing: 1.5px; line-height: 1.67em; font-family: Open Sans, Arial, Hiragino Sans GB, STHeiti, WenQuanYi Micro Hei, Microsoft YaHei UI, 微软雅黑, SimSun, sans-serif;">针对市政设施、环境噪音等高频问题，梳理“热点预判清单”，主动巡检、提前介入。就像给城市做定期“体检”，小毛病早处理，才能避免拖成大问题。</span></p><p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 20px; padding: 0px; word-break: break-word; text-align: justify; color: rgb(51, 51, 51); font-family: Lucida Grande, Helvetica, Arial, Microsoft YaHei, sans-serif; text-wrap-mode: wrap; background-color: rgb(244, 244, 244); text-indent: 37px; line-height: 2em;"><span style="box-sizing: border-box; color: rgb(0, 0, 0); font-size: 18px; text-indent: 36px; letter-spacing: 1.5px; line-height: 1.67em; font-family: Open Sans, Arial, Hiragino Sans GB, STHeiti, WenQuanYi Micro Hei, Microsoft YaHei UI, 微软雅黑, SimSun, sans-serif;"></span></p><p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 0px; padding: 0px; word-break: break-word; text-align: center; color: rgb(51, 51, 51); font-family: Lucida Grande, Helvetica, Arial, Microsoft YaHei, sans-serif; text-wrap-mode: wrap; background-color: rgb(244, 244, 244);"><br/></p><p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 20px; padding: 0px; word-break: break-word; text-align: justify; color: rgb(51, 51, 51); font-family: Lucida Grande, Helvetica, Arial, Microsoft YaHei, sans-serif; text-wrap-mode: wrap; background-color: rgb(244, 244, 244); text-indent: 37px; line-height: 2em;"><span style="box-sizing: border-box; color: rgb(31, 73, 125);"><strong style="box-sizing: border-box;"><span style="box-sizing: border-box; font-size: 18px; text-indent: 36px; letter-spacing: 1.5px; line-height: 1.67em; font-family: Open Sans, Arial, Hiragino Sans GB, STHeiti, WenQuanYi Micro Hei, Microsoft YaHei UI, 微软雅黑, SimSun, sans-serif;">第三把抓手，是把“你和我”变成“我们”。</span></strong></span><span style="box-sizing: border-box; color: rgb(0, 0, 0); font-size: 18px; text-indent: 36px; letter-spacing: 1.5px; line-height: 1.67em; font-family: Open Sans, Arial, Hiragino Sans GB, STHeiti, WenQuanYi Micro Hei, Microsoft YaHei UI, 微软雅黑, SimSun, sans-serif;">在社区，一支由网格员、楼栋长、热心市民组成的“民情前哨”志愿者队伍正在壮大。身边有问题，手机一拍、群里一发，问题直接进入处置流程。群众既是发现者，也是监督者。</span></p><p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 20px; padding: 0px; word-break: break-word; text-align: justify; color: rgb(51, 51, 51); font-family: Lucida Grande, Helvetica, Arial, Microsoft YaHei, sans-serif; text-wrap-mode: wrap; background-color: rgb(244, 244, 244); text-indent: 37px; line-height: 2em;"><span style="box-sizing: border-box; color: rgb(0, 0, 0); font-size: 18px; text-indent: 36px; letter-spacing: 1.5px; line-height: 1.67em; font-family: Open Sans, Arial, Hiragino Sans GB, STHeiti, WenQuanYi Micro Hei, Microsoft YaHei UI, 微软雅黑, SimSun, sans-serif;"></span></p><p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 0px; padding: 0px; word-break: break-word; text-align: center; color: rgb(51, 51, 51); font-family: Lucida Grande, Helvetica, Arial, Microsoft YaHei, sans-serif; text-wrap-mode: wrap; background-color: rgb(244, 244, 244);"></p><p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 0px; padding: 0px; word-break: break-word; text-align: justify; color: rgb(51, 51, 51); font-family: Lucida Grande, Helvetica, Arial, Microsoft YaHei, sans-serif; text-wrap-mode: wrap; background-color: rgb(244, 244, 244);"><br style="box-sizing: border-box;"/></p><p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 20px; padding: 0px; word-break: break-word; text-align: justify; color: rgb(51, 51, 51); font-family: Lucida Grande, Helvetica, Arial, Microsoft YaHei, sans-serif; text-wrap-mode: wrap; background-color: rgb(244, 244, 244); text-indent: 37px; line-height: 2em;"><strong style="box-sizing: border-box;"><span style="box-sizing: border-box; color: rgb(0, 0, 0); font-size: 18px; text-indent: 36px; letter-spacing: 1.5px; line-height: 1.67em; font-family: Open Sans, Arial, Hiragino Sans GB, STHeiti, WenQuanYi Micro Hei, Microsoft YaHei UI, 微软雅黑, SimSun, sans-serif;">市委网信办网络管理与舆情科副科长 姜辉：</span></strong><span style="box-sizing: border-box; color: rgb(0, 0, 0); font-size: 18px; text-indent: 36px; letter-spacing: 1.5px; line-height: 1.67em; font-family: Open Sans, Arial, Hiragino Sans GB, STHeiti, WenQuanYi Micro Hei, Microsoft YaHei UI, 微软雅黑, SimSun, sans-serif;">网络舆情已经成为了社情民意的 “晴雨表”。黄石港区“未诉先办”的探索，有效抓住了互联网时代社情民意的传播规律，让网络舆情工作从“被动应对”变为了“主动处置”，既提升了基层治理的有效性和针对性，也充分体现了基层治理的人性化温度。</span></p><p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 20px; padding: 0px; word-break: break-word; text-align: justify; color: rgb(51, 51, 51); font-family: Lucida Grande, Helvetica, Arial, Microsoft YaHei, sans-serif; text-wrap-mode: wrap; background-color: rgb(244, 244, 244); text-indent: 37px; line-height: 2em;"><span style="box-sizing: border-box; color: rgb(0, 0, 0); font-size: 18px; text-indent: 36px; letter-spacing: 1.5px; line-height: 1.67em; font-family: Open Sans, Arial, Hiragino Sans GB, STHeiti, WenQuanYi Micro Hei, Microsoft YaHei UI, 微软雅黑, SimSun, sans-serif;"></span></p><p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 0px; padding: 0px; word-break: break-word; text-align: center; color: rgb(51, 51, 51); font-family: Lucida Grande, Helvetica, Arial, Microsoft YaHei, sans-serif; text-wrap-mode: wrap; background-color: rgb(244, 244, 244);"></p><p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 0px; padding: 0px; word-break: break-word; text-align: justify; color: rgb(51, 51, 51); font-family: Lucida Grande, Helvetica, Arial, Microsoft YaHei, sans-serif; text-wrap-mode: wrap; background-color: rgb(244, 244, 244);"><br style="box-sizing: border-box;"/></p><p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 20px; padding: 0px; word-break: break-word; text-align: justify; color: rgb(51, 51, 51); font-family: Lucida Grande, Helvetica, Arial, Microsoft YaHei, sans-serif; text-wrap-mode: wrap; background-color: rgb(244, 244, 244); text-indent: 37px; line-height: 2em;"><strong style="box-sizing: border-box;"><span style="box-sizing: border-box; color: rgb(0, 0, 0); font-size: 18px; text-indent: 36px; letter-spacing: 1.5px; line-height: 1.67em; font-family: Open Sans, Arial, Hiragino Sans GB, STHeiti, WenQuanYi Micro Hei, Microsoft YaHei UI, 微软雅黑, SimSun, sans-serif;">湖北理工学院经济与管理学院副教授、博士 汪凌志：</span></strong><span style="box-sizing: border-box; color: rgb(0, 0, 0); font-size: 18px; text-indent: 36px; letter-spacing: 1.5px; line-height: 1.67em; font-family: Open Sans, Arial, Hiragino Sans GB, STHeiti, WenQuanYi Micro Hei, Microsoft YaHei UI, 微软雅黑, SimSun, sans-serif;">黄石港区的探索，其核心价值在于，将治理的切入点从“解决已发生的问题”前移至“预见并防范未发生的问题”，它高度契合了国家关于“推动矛盾纠纷源头化解”的治理现代化要求。它构建了一个以数据为支撑、以机制为保障、以公众参与为基础的源头治理闭环，不仅是工作方法的创新，更是治理理念的一次重要跃升，为提升基层治理效能提供了可借鉴的样本。</span></p><p><br/></p><section class="" style="box-sizing: border-box; color: rgb(51, 51, 51); font-family: Lucida Grande, Helvetica, Arial, Microsoft YaHei, sans-serif; text-align: justify; text-wrap-mode: wrap; background-image: linear-gradient(to right, rgb(8, 76, 199), rgb(19, 126, 221)); background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; padding: 7px 15px; margin: 0px 6px; z-index: 3;"><section class="" style="box-sizing: border-box; font-size: 18px; color: rgb(255, 255, 255); text-align: center;"><span style="box-sizing: border-box;"><strong class="135brush" data-brushtype="text" style="box-sizing: border-box;">记 者 手 记</strong></span></section></section><p><br/></p><p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 0px; padding: 0px; word-break: break-word; text-align: justify; color: rgb(51, 51, 51); font-family: Lucida Grande, Helvetica, Arial, Microsoft YaHei, sans-serif; text-wrap-mode: wrap; background-color: rgb(244, 244, 244);"><br style="box-sizing: border-box;"/></p><p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 20px; padding: 0px; word-break: break-word; text-align: justify; color: rgb(51, 51, 51); font-family: Lucida Grande, Helvetica, Arial, Microsoft YaHei, sans-serif; text-wrap-mode: wrap; background-color: rgb(244, 244, 244); text-indent: 37px; line-height: 2em;"><span style="box-sizing: border-box; color: rgb(0, 0, 0); font-size: 18px; text-indent: 36px; letter-spacing: 1.5px; line-height: 1.67em; font-family: Open Sans, Arial, Hiragino Sans GB, STHeiti, WenQuanYi Micro Hei, Microsoft YaHei UI, 微软雅黑, SimSun, sans-serif;">在黄石港区走访的这几天，记者也在反复思考，“未诉先办”最动人之处是什么？</span></p><p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 20px; padding: 0px; word-break: break-word; text-align: justify; color: rgb(51, 51, 51); font-family: Lucida Grande, Helvetica, Arial, Microsoft YaHei, sans-serif; text-wrap-mode: wrap; background-color: rgb(244, 244, 244); text-indent: 37px; line-height: 2em;"><span style="box-sizing: border-box; color: rgb(0, 0, 0); font-size: 18px; text-indent: 36px; letter-spacing: 1.5px; line-height: 1.67em; font-family: Open Sans, Arial, Hiragino Sans GB, STHeiti, WenQuanYi Micro Hei, Microsoft YaHei UI, 微软雅黑, SimSun, sans-serif;">它或许就藏在专班人员那一次主动下沉的脚步里，藏在“民情前哨”志愿者那一次不经意的“随手拍”里，更藏在从“等事做”到“找事做”的那份责任和担当里。</span></p><p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 20px; padding: 0px; word-break: break-word; text-align: justify; color: rgb(51, 51, 51); font-family: Lucida Grande, Helvetica, Arial, Microsoft YaHei, sans-serif; text-wrap-mode: wrap; background-color: rgb(244, 244, 244); text-indent: 37px; line-height: 2em;"><span style="box-sizing: border-box; color: rgb(0, 0, 0); font-size: 18px; text-indent: 36px; letter-spacing: 1.5px; line-height: 1.67em; font-family: Open Sans, Arial, Hiragino Sans GB, STHeiti, WenQuanYi Micro Hei, Microsoft YaHei UI, 微软雅黑, SimSun, sans-serif;">“未诉先办”的核心，就是把群众那些还没说出口的“隐性需求”，当成政府的“显性任务”去完成。它用一种润物无声的方式，修复着城市治理中可能出现的微小裂痕，让城市的“毛细血管”更加畅通。这种把群众“心头事”当成“要紧事”的治理初心，本身就是黄石优化营商环境、吸引八方来客的最强“软实力”。</span></p><p><br/></p><section class="_135editor" style="box-sizing: border-box; color: rgb(51, 51, 51); font-family: Lucida Grande, Helvetica, Arial, Microsoft YaHei, sans-serif; text-align: justify; text-wrap-mode: wrap; background-color: rgb(244, 244, 244); transform-origin: center center; margin: 0px 0px -20px; transform: translateX(30px);"><section data-role="scale-fix" class="" style="box-sizing: border-box; margin-top: 0px; margin-bottom: 0px;"><p style="box-sizing: border-box; padding: 0px; word-break: break-word; text-align: left; line-height: 1.75em; margin-top: 0px !important; margin-bottom: 0px !important;"><span style="box-sizing: border-box; color: rgb(0, 112, 192); text-shadow: none; letter-spacing: 1.5px; font-family: Optima-Regular, PingFangTC-Light, 微软雅黑;"><strong style="box-sizing: border-box;">主持人</strong></span></p></section></section><section class="_135editor" data-tools="135编辑器" data-id="161676" style="box-sizing: border-box; color: rgb(51, 51, 51); font-family: Lucida Grande, Helvetica, Arial, Microsoft YaHei, sans-serif; text-align: justify; text-wrap-mode: wrap; background-color: rgb(244, 244, 244);"><section style="box-sizing: border-box; margin: 10px auto;"><section class="" style="box-sizing: border-box; display: flex; justify-content: flex-start; align-items: center;"><section style="box-sizing: border-box; flex-shrink: 0;"><section class="" style="box-sizing: border-box; width: 25px; margin-bottom: -6px; z-index: 3;"><svg xmlns="http://www.w3.org/2000/svg" viewbox="0 0 46.01 31" style="display: block;" xml:space="default"><g id="图层_2" data-name="图层 2"><g id="图层_1-2" data-name="图层 1"><path d="M46,20.67a10.5,10.5,0,0,1-21,0,10.17,10.17,0,0,1,2-6L35.92,0H42L39.31,11A10.34,10.34,0,0,1,46,20.67Z" style="fill:#b5e7f8;fill-rule:evenodd"></path><path d="M21,20.67A10.41,10.41,0,0,1,10.49,31,10.41,10.41,0,0,1,0,20.67a10.16,10.16,0,0,1,2-6L10.9,0h6L14.28,11A10.34,10.34,0,0,1,21,20.67Z" style="fill:#b5e7f8;fill-rule:evenodd"></path></g></g></svg></section></section><section style="box-sizing: border-box; width: 75px; height: 1px; border-top: 1px solid rgb(107, 179, 245); margin-top: 6px; margin-left: 5px;"><br style="box-sizing: border-box;"/></section></section><section class="" style="box-sizing: border-box; background-color: rgb(236, 247, 255); padding: 15px 10px;"><section data-autoskip="1" class="135brush" style="box-sizing: border-box; line-height: 1.75em; letter-spacing: 1.5px; font-size: 18px; background-color: transparent;"><p style="margin-top: 10px; margin-bottom: 10px; padding: 0px; word-break: break-word; max-inline-size: 100%; hyphens: auto; overflow-wrap: anywhere; hyphenate-limit-chars: 6 3 3; clear: both; min-height: 1em; cursor: text; caret-color: rgb(255, 0, 0); line-height: 2; text-indent: 2.16666em; font-family: mp-quote, -apple-system-font, BlinkMacSystemFont, Helvetica Neue, PingFang SC, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif; box-sizing: border-box !important;"><span style="box-sizing: border-box; color: rgb(0, 0, 0); text-indent: 36px; line-height: 1.67em; font-family: Open Sans, Arial, Hiragino Sans GB, STHeiti, WenQuanYi Micro Hei, Microsoft YaHei UI, 微软雅黑, SimSun, sans-serif;">一把座椅，看似小事，却关乎民生冷暖。黄石港区的“未诉先办”，拆掉的是一堵堵无形的“墙”，搭起的是一座座通往人心的“桥”。我们期待，这种“向前一步”的自觉，能成为黄石营商环境最温暖的注脚，让每一位生活在这座城市的人，都能感受到：你关心的，就是他们着急的；你吐槽的，就是他们行动的。</span></p></section></section></section></section><p><br/></p><section style="font-size: 17px; letter-spacing: 1px; line-height: 2; box-sizing: border-box; text-align: justify; color: rgb(62, 62, 62);"><section style="box-sizing: border-box;"><p style="text-wrap-mode: wrap; margin-top: 0px; margin-bottom: 0px; padding: 0px; box-sizing: border-box;"><br style="box-sizing: border-box;"/></p><section style="max-width: 100%; color: rgb(67, 74, 84); font-family: -apple-system-font, Helvetica, PingFang SC, Hiragino Sans GB, Arial, Microsoft YaHei; text-wrap-mode: wrap; background-color: rgb(255, 255, 255); margin-top: 0px; margin-bottom: 0px; padding: 0px; outline: 0px; box-sizing: border-box; overflow-wrap: break-word !important;"><section style="max-width: 100%; margin: 0.5em 0px; padding: 0px; outline: 0px; overflow-wrap: break-word !important; box-sizing: border-box;"><section style="max-width: 100%; margin: 0px; padding: 0px; outline: 0px; height: 1px; background-color: rgb(160, 160, 160); line-height: 0; overflow-wrap: break-word !important; box-sizing: border-box;"><br style="margin: 0px; padding: 0px; outline: 0px; max-width: 100%; overflow-wrap: break-word !important; box-sizing: border-box;"/></section></section></section><p style="text-wrap-mode: wrap; margin-top: 0px; margin-bottom: 0px; padding: 0px; box-sizing: border-box;"><span style="font-size: 14px; color: rgb(136, 136, 136); letter-spacing: 0.544px; margin: 0px; padding: 0px; outline: 0px; max-width: 100%; overflow-wrap: break-word !important; box-sizing: border-box;">来源：云上黄石<br style="box-sizing: border-box;"/></span></p><p style="margin-top: 0cm; margin-bottom: 0px; padding: 0px; color: rgb(67, 74, 84); text-wrap-mode: wrap; background-color: rgb(255, 255, 255); outline: 0px; max-width: 100%; clear: both; min-height: 1em; letter-spacing: 0.544px; line-height: 19.2pt; box-sizing: border-box; overflow-wrap: break-word !important;"><span style="font-size: 14px; box-sizing: border-box;"><span style="margin: 0px; padding: 0px; outline: 0px; max-width: 100%; letter-spacing: 0.544px; color: rgb(136, 136, 136); overflow-wrap: break-word !important; box-sizing: border-box;">制作：舒畅 | </span><span style="margin: 0px; padding: 0px; outline: 0px; max-width: 100%; color: rgb(136, 136, 136); letter-spacing: 0.544px; overflow-wrap: break-word !important; box-sizing: border-box;">编辑： 熊霞 | </span><span style="margin: 0px; padding: 0px; outline: 0px; max-width: 100%; letter-spacing: 0.544px; color: rgb(136, 136, 136); overflow-wrap: break-word !important; box-sizing: border-box;">责编：方军 </span></span></p><p style="margin-top: 0cm; margin-bottom: 0px; padding: 0px; color: rgb(67, 74, 84); text-wrap-mode: wrap; background-color: rgb(255, 255, 255); outline: 0px; max-width: 100%; clear: both; min-height: 1em; letter-spacing: 0.544px; line-height: 19.2pt; box-sizing: border-box; overflow-wrap: break-word !important;"><span style="font-weight: 700; letter-spacing: 0.544px; line-height: 19.2pt; margin: 0px; padding: 0px; outline: 0px; max-width: 100%; color: rgb(136, 136, 136); font-size: 14px; overflow-wrap: break-word !important; box-sizing: border-box;">出品：蔡甸区融媒体中心</span></p><p style="margin-top: 0cm; margin-bottom: 0px; padding: 0px; color: rgb(67, 74, 84); text-wrap-mode: wrap; background-color: rgb(255, 255, 255); outline: 0px; max-width: 100%; clear: both; min-height: 1em; letter-spacing: 0.544px; line-height: 19.2pt; box-sizing: border-box; overflow-wrap: break-word !important;"><br style="box-sizing: border-box;"/></p><p style="margin-top: 0cm; margin-bottom: 0px; padding: 0px; color: rgb(67, 74, 84); text-wrap-mode: wrap; background-color: rgb(255, 255, 255); outline: 0px; max-width: 100%; clear: both; min-height: 1em; letter-spacing: 0.544px; line-height: 19.2pt; box-sizing: border-box; overflow-wrap: break-word !important;"><br style="margin: 0px; padding: 0px; outline: 0px; max-width: 100%; overflow-wrap: break-word !important; box-sizing: border-box;"/></p><p style="margin-top: 0cm; margin-bottom: 0px; padding: 0px; color: rgb(67, 74, 84); text-wrap-mode: wrap; background-color: rgb(255, 255, 255); outline: 0px; max-width: 100%; clear: both; min-height: 1em; letter-spacing: 0.544px; line-height: 19.2pt; text-align: center; box-sizing: border-box; overflow-wrap: break-word !important;"><span style="margin: 0px; padding: 0px; outline: 0px; max-width: 100%; letter-spacing: 0.544px; color: rgb(136, 136, 136); font-size: 14px; overflow-wrap: break-word !important; box-sizing: border-box;">您有新闻线索，请联系我们：</span></p><p style="margin-top: 0cm; margin-bottom: 0px; padding: 0px; color: rgb(67, 74, 84); text-wrap-mode: wrap; background-color: rgb(255, 255, 255); outline: 0px; max-width: 100%; clear: both; min-height: 1em; letter-spacing: 0.544px; line-height: 19.2pt; box-sizing: border-box; overflow-wrap: break-word !important;"><span style="margin: 0px; padding: 0px; outline: 0px; max-width: 100%; letter-spacing: 0.544px; color: rgb(136, 136, 136); font-size: 14px; overflow-wrap: break-word !important; box-sizing: border-box;">新闻热线：027-84942678</span></p><p style="margin-top: 0cm; margin-bottom: 0px; padding: 0px; color: rgb(67, 74, 84); text-wrap-mode: wrap; background-color: rgb(255, 255, 255); outline: 0px; max-width: 100%; clear: both; min-height: 1em; letter-spacing: 0.544px; line-height: 19.2pt; box-sizing: border-box; overflow-wrap: break-word !important;"><span style="margin: 0px; padding: 0px; outline: 0px; max-width: 100%; letter-spacing: 0.544px; color: rgb(136, 136, 136); font-size: 14px; overflow-wrap: break-word !important; box-sizing: border-box;">投稿邮箱：2187431778@qq.com</span></p></section></section><link rel="stylesheet" href="//bbs.whcdrm.com/source/plugin/wcn_editor/public/wcn_editor_fit.css?v134_Z8Z" id="wcn_editor_css"/>
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