一条短信里的民生温度

蔡甸融媒 发表于 4 天前

<p style="box-sizing: border-box; margin: 0px 0px 15px; padding: 0px; overflow-wrap: break-word; word-break: normal; text-indent: 2em; color: rgb(51, 51, 51); font-family: primary, Microsoft YaHei, 微软雅黑, SimSun, 宋体; font-size: 22.6667px; text-align: justify; white-space: normal; background-color: rgb(255, 255, 255);">“叮！”上午十点刚过，家住老河口市光化街道柳树湖村的70岁低保户陆奶奶正坐在藤椅上择菜，放在茶几上的老年手机清脆地响了一声。她拿起老花镜，眯着眼看清屏幕上的一行字：“【老河口市民政局】您2026年4月的低保金已于4月7日发放至您一卡通账户，请注意查收。”<p style="box-sizing: border-box; margin: 1em 0px 15px; padding: 0px; overflow-wrap: break-word; word-break: normal; text-indent: 2em; color: rgb(51, 51, 51); font-family: primary, Microsoft YaHei, 微软雅黑, SimSun, 宋体; font-size: 22.6667px; text-align: justify; white-space: normal; background-color: rgb(255, 255, 255);">“到了，钱到了！现在真省心，再也不用拄着拐杖去银行排长队喽。”陆奶奶摩挲着手机，笑着对上门走访的民政干部说。这句朴素的肺腑之言，折射出老河口市2026年开春以来，社会救助服务从“管理本位”向“服务本位”的悄然跨越。<p style="box-sizing: border-box; margin: 1em 0px 15px; padding: 0px; overflow-wrap: break-word; word-break: normal; text-indent: 2em; color: rgb(51, 51, 51); font-family: primary, Microsoft YaHei, 微软雅黑, SimSun, 宋体; font-size: 22.6667px; text-align: justify; white-space: normal; background-color: rgb(255, 255, 255);">2026年4月起，老河口市全面推行的社会救助资金到账免费短信提醒服务，看似只是通信技术的一小步，实则是当地民政系统坚持“以人民为中心”的发展思想、不断优化便民举措的一大步。一条条即时送达的短信，串联起了党和政府与困难群众之间的“连心线”。<p style="box-sizing: border-box; margin: 1em 0px 15px; padding: 0px; overflow-wrap: break-word; word-break: normal; text-indent: 2em; color: rgb(51, 51, 51); font-family: primary, Microsoft YaHei, 微软雅黑, SimSun, 宋体; font-size: 22.6667px; text-align: justify; white-space: normal; background-color: rgb(255, 255, 255);">从“找痛点”到“通堵点”：把服务做到群众心坎上<p style="box-sizing: border-box; margin: 1em 0px 15px; padding: 0px; overflow-wrap: break-word; word-break: normal; text-indent: 2em; color: rgb(51, 51, 51); font-family: primary, Microsoft YaHei, 微软雅黑, SimSun, 宋体; font-size: 22.6667px; text-align: justify; white-space: normal; background-color: rgb(255, 255, 255);">“以前我们总觉得，钱按时拨付了、打卡发放了，工作就算闭环了。但在入户走访中我们发现，对于很多像陆奶奶这样年纪大、腿脚不便的困难对象，从‘钱到卡上’到‘钱在心里’，中间还隔着一段需要‘跑腿’和‘担心’的距离。”老河口市社会救助中心负责人边走边向记者介绍。<p style="box-sizing: border-box; margin: 1em 0px 15px; padding: 0px; overflow-wrap: break-word; word-break: normal; text-align: center; color: rgb(51, 51, 51); font-family: primary, Microsoft YaHei, 微软雅黑, SimSun, 宋体; font-size: 22.6667px; white-space: normal; background-color: rgb(255, 255, 255);"><p founder-image-comment-id="yq4712629407" style="box-sizing: border-box; margin: 1em 0px 0px; padding: 0px; font-size: 13px; overflow-wrap: break-word; word-break: normal; font-family: primary, Microsoft YaHei, 微软雅黑, SimSun, 宋体; white-space: normal; background-color: rgb(255, 255, 255); text-align: center; color: rgb(119, 119, 119); line-height: 2 !important;">挨家挨户问需<p style="box-sizing: border-box; margin: 1em 0px 15px; padding: 0px; overflow-wrap: break-word; word-break: normal; text-indent: 2em; color: rgb(51, 51, 51); font-family: primary, Microsoft YaHei, 微软雅黑, SimSun, 宋体; font-size: 22.6667px; text-align: justify; white-space: normal; background-color: rgb(255, 255, 255);">服务好不好，关键看能不能解决群众的急难愁盼。老河口市民政局没有将工作停留在办公室，而是把调研的触角延伸到了低保户的堂屋里、特困人员的病榻前。今年一季度，民政局组建了5个工作专班，联合乡镇（街道）民政办、村（社区），对全市在册的6000余户低保、特困家庭开展了“地毯式”入户核查与问需。<p style="box-sizing: border-box; margin: 1em 0px 15px; padding: 0px; overflow-wrap: break-word; word-break: normal; text-indent: 2em; color: rgb(51, 51, 51); font-family: primary, Microsoft YaHei, 微软雅黑, SimSun, 宋体; font-size: 22.6667px; text-align: justify; white-space: normal; background-color: rgb(255, 255, 255);">在光化街道小东门社区，工作人员郭敏记得清楚，特困供养对象李大爷曾攥着她的手问：“小姑娘，上个月的钱发没发？我眼睛看存折上的小字费劲，又不好意思总麻烦邻居帮我跑银行。”这样的场景在各个走访现场反复出现——困难群体对资金到账信息的“最后一米”渴求，成了摆在民政干部面前的一张考卷。<p style="box-sizing: border-box; margin: 1em 0px 15px; padding: 0px; overflow-wrap: break-word; word-break: normal; text-indent: 2em; color: rgb(51, 51, 51); font-family: primary, Microsoft YaHei, 微软雅黑, SimSun, 宋体; font-size: 22.6667px; text-align: justify; white-space: normal; background-color: rgb(255, 255, 255);">“民生无小事，枝叶总关情。查不到、看不见，这就是群众的痛点；让群众少跑路、不揪心，就是我们的职责所在。”老河口市民政局主要负责人在局党组会上的一番话掷地有声。随即，一场针对“资金发放告知难”的“微改革”迅速启动。<p style="box-sizing: border-box; margin: 1em 0px 15px; padding: 0px; overflow-wrap: break-word; word-break: normal; text-indent: 2em; color: rgb(51, 51, 51); font-family: primary, Microsoft YaHei, 微软雅黑, SimSun, 宋体; font-size: 22.6667px; text-align: justify; white-space: normal; background-color: rgb(255, 255, 255);">从“面对面”到“点对点”：一场跨部门联动的“数据跑腿”<p style="box-sizing: border-box; margin: 1em 0px 15px; padding: 0px; overflow-wrap: break-word; word-break: normal; text-indent: 2em; color: rgb(51, 51, 51); font-family: primary, Microsoft YaHei, 微软雅黑, SimSun, 宋体; font-size: 22.6667px; text-align: justify; white-space: normal; background-color: rgb(255, 255, 255);">要让短信精准送达，光有想法不行，得有实招。老河口市民政局主动打破部门壁垒，与代发金融机构农村商业银行建立联动机制，每月准时提供困难群众动态信息，银行短信平台及时发送。<p style="box-sizing: border-box; margin: 1em 0px 15px; padding: 0px; overflow-wrap: break-word; word-break: normal; text-indent: 2em; color: rgb(51, 51, 51); font-family: primary, Microsoft YaHei, 微软雅黑, SimSun, 宋体; font-size: 22.6667px; text-align: justify; white-space: normal; background-color: rgb(255, 255, 255);">“以前每到发放日，我们民政办窗口和社区大厅就挤满了拿着存折来查账的老人，光解释就要费半天口舌。现在可好，大厅里冷清了不少，但群众心里的热乎气更足了。”洪山嘴镇民政办主任感慨道，短信提醒不仅是给群众的“明白账”，也是给基层干部的“减负剂”。<p style="box-sizing: border-box; margin: 1em 0px 15px; padding: 0px; overflow-wrap: break-word; word-break: normal; text-indent: 2em; color: rgb(51, 51, 51); font-family: primary, Microsoft YaHei, 微软雅黑, SimSun, 宋体; font-size: 22.6667px; text-align: justify; white-space: normal; background-color: rgb(255, 255, 255);">为确保这一暖心举措不走样、不变味，该市民政局还建立了严格的“双保险”制度。一方面，联合银行对短信发送成功率进行监测，若遇空号、错号，即时反馈救助协理员上门核实更正；另一方面，严把资金发放时间关，倒排工期，将低保金发放日牢牢锁定在每月10日前，让困难群众的心里更有底、日子更有盼头。<p style="box-sizing: border-box; margin: 1em 0px 15px; padding: 0px; overflow-wrap: break-word; word-break: normal; text-indent: 2em; color: rgb(51, 51, 51); font-family: primary, Microsoft YaHei, 微软雅黑, SimSun, 宋体; font-size: 22.6667px; text-align: justify; white-space: normal; background-color: rgb(255, 255, 255);">从“指尖知晓”到“心间温暖”：一次智慧救助的效能跃升<p style="box-sizing: border-box; margin: 1em 0px 15px; padding: 0px; overflow-wrap: break-word; word-break: normal; text-indent: 2em; color: rgb(51, 51, 51); font-family: primary, Microsoft YaHei, 微软雅黑, SimSun, 宋体; font-size: 22.6667px; text-align: justify; white-space: normal; background-color: rgb(255, 255, 255);">“叮！”对于仙人渡镇白鹤岗村的低保户王大爷而言，这声短信提醒不仅是钱款到账的通知，更是一种被记挂的安心。他告诉记者，孩子在外地打工，自己因伤病留守在家，以往每到发钱的日子心里就犯嘀咕。“现在短信一响，我就知道‘公家’把咱的事记在心上，日子虽紧，但心里踏实。”<p style="box-sizing: border-box; margin: 1em 0px 15px; padding: 0px; overflow-wrap: break-word; word-break: normal; text-align: center; color: rgb(51, 51, 51); font-family: primary, Microsoft YaHei, 微软雅黑, SimSun, 宋体; font-size: 22.6667px; white-space: normal; background-color: rgb(255, 255, 255);"><p founder-image-comment-id="yq2700869426" style="box-sizing: border-box; margin: 1em 0px 0px; padding: 0px; font-size: 13px; overflow-wrap: break-word; word-break: normal; font-family: primary, Microsoft YaHei, 微软雅黑, SimSun, 宋体; white-space: normal; background-color: rgb(255, 255, 255); text-align: center; color: rgb(119, 119, 119); line-height: 2 !important;">把“公家”的牵挂送到心坎上<p style="box-sizing: border-box; margin: 1em 0px 15px; padding: 0px; overflow-wrap: break-word; word-break: normal; text-indent: 2em; color: rgb(51, 51, 51); font-family: primary, Microsoft YaHei, 微软雅黑, SimSun, 宋体; font-size: 22.6667px; text-align: justify; white-space: normal; background-color: rgb(255, 255, 255);">这种踏实感，正是老河口市推动作风转变、提升服务效能的生动写照。一条短信的迭代，消弭的是信息鸿沟，填补的是服务短板。它让社会救助不再是冰冷的表格和数字，而是带有温度的情感连接。<p style="box-sizing: border-box; margin: 1em 0px 15px; padding: 0px; overflow-wrap: break-word; word-break: normal; text-indent: 2em; color: rgb(51, 51, 51); font-family: primary, Microsoft YaHei, 微软雅黑, SimSun, 宋体; font-size: 22.6667px; text-align: justify; white-space: normal; background-color: rgb(255, 255, 255);">站在新的起点上，老河口市民政局的探索并未止步。据透露，该局正着手谋划更深层次的“智慧救助”场景应用。未来，通过大数据分析，系统不仅能告知群众“钱到了”，还能针对不同困难群体的个性化需求，定向推送就业帮扶、医疗救助、适老化改造等相关政策信息，实现从“人找政策”到“政策找人”的转变。<p style="box-sizing: border-box; margin: 1em 0px 15px; padding: 0px; overflow-wrap: break-word; word-break: normal; text-indent: 2em; color: rgb(51, 51, 51); font-family: primary, Microsoft YaHei, 微软雅黑, SimSun, 宋体; font-size: 22.6667px; text-align: justify; white-space: normal; background-color: rgb(255, 255, 255);">从依靠双腿“跑腿查询”，到足不出户“指尖知晓”，再到未来的“智慧匹配”，老河口市的实践有力证明：真正的服务成效，不在汇报材料的光鲜数字里，而在老百姓舒展的眉头和上扬的嘴角里。一条小小的短信，承载的是厚重的为民情怀，照亮的是困难群众奔向美好生活的幸福路。 <section style="-webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin: 0px; padding: 0px; outline: 0px; max-width: 100%; box-sizing: border-box; color: rgb(62, 62, 62); font-family: PingFang SC, system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif; letter-spacing: 1px; text-align: justify; white-space: normal; background-color: rgb(255, 255, 255); overflow-wrap: break-word !important;"><section powered-by="xiumi.us" style="-webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin: 0.5em 0px; padding: 0px; outline: 0px; max-width: 100%; box-sizing: border-box; overflow-wrap: break-word !important;"><section style="-webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin: 0px; padding: 0px; outline: 0px; max-width: 100%; box-sizing: border-box; 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一条短信里的民生温度