长江评论·本周：信访工作是检验政绩观的“一面镜子”
<p style="box-sizing: border-box; -webkit-tap-highlight-color: transparent; margin-top: 1em; margin-bottom: 1em; padding: 0px; word-break: break-word; text-align: justify; text-indent: 2em; font-size: 18px; line-height: 2; color: rgb(51, 51, 51); font-family: -apple-system, BlinkMacSystemFont, Helvetica Neue, Helvetica, Segoe UI, Arial, Roboto, PingFang SC, miui, Hiragino Sans GB, Microsoft Yahei, sans-serif; text-wrap: wrap; background-color: rgb(255, 255, 255);">信访工作是群众工作的重要组成部分。检验干部的政绩观是否正确，我们不妨把对待群众来信来访的态度当作一面镜子，用这面镜子照一照政绩观。<br data-filtered="filtered" style="box-sizing: border-box; -webkit-tap-highlight-color: transparent;"/></p><p style="box-sizing: border-box; -webkit-tap-highlight-color: transparent; margin-top: 1em; margin-bottom: 1em; padding: 0px; word-break: break-word; text-align: justify; text-indent: 2em; font-size: 18px; line-height: 2; color: rgb(51, 51, 51); font-family: -apple-system, BlinkMacSystemFont, Helvetica Neue, Helvetica, Segoe UI, Arial, Roboto, PingFang SC, miui, Hiragino Sans GB, Microsoft Yahei, sans-serif; text-wrap: wrap; background-color: rgb(255, 255, 255);">信访这面镜子，可以照见初心——只有把群众当自己人，群众才会把你当自己人。</p><p style="box-sizing: border-box; -webkit-tap-highlight-color: transparent; margin-top: 1em; margin-bottom: 1em; padding: 0px; word-break: break-word; text-align: justify; text-indent: 2em; font-size: 18px; line-height: 2; color: rgb(51, 51, 51); font-family: -apple-system, BlinkMacSystemFont, Helvetica Neue, Helvetica, Segoe UI, Arial, Roboto, PingFang SC, miui, Hiragino Sans GB, Microsoft Yahei, sans-serif; text-wrap: wrap; background-color: rgb(255, 255, 255);">有的干部把信访当“麻烦”，总想着怎么把人劝回去、把事压下去。其实，群众找你，不是跟你过不去，而是信得过你。你把群众当自己人，群众才把你当自己人。</p><p style="box-sizing: border-box; -webkit-tap-highlight-color: transparent; margin-top: 1em; margin-bottom: 1em; padding: 0px; word-break: break-word; text-align: justify; text-indent: 2em; font-size: 18px; line-height: 2; color: rgb(51, 51, 51); font-family: -apple-system, BlinkMacSystemFont, Helvetica Neue, Helvetica, Segoe UI, Arial, Roboto, PingFang SC, miui, Hiragino Sans GB, Microsoft Yahei, sans-serif; text-wrap: wrap; background-color: rgb(255, 255, 255);">政绩观正不正，首先就看怎么看待群众。群众找上门，恰恰说明工作还有没做到位的地方。与其把精力花在“堵”上，不如花在“疏”上；与其想着怎么让群众“别来了”，不如想想怎么让群众“不用来”。把群众的诉求当作家事来办，把群众的难处当作自己的难处来解决，这才是正确的态度。这个关系理顺了，就是政绩观摆正了。</p><p style="box-sizing: border-box; -webkit-tap-highlight-color: transparent; margin-top: 1em; margin-bottom: 1em; padding: 0px; word-break: break-word; text-align: justify; text-indent: 2em; font-size: 18px; line-height: 2; color: rgb(51, 51, 51); font-family: -apple-system, BlinkMacSystemFont, Helvetica Neue, Helvetica, Segoe UI, Arial, Roboto, PingFang SC, miui, Hiragino Sans GB, Microsoft Yahei, sans-serif; text-wrap: wrap; background-color: rgb(255, 255, 255);">信访这面镜子，可以照见担当——历史遗留问题不能留给历史。</p><p style="box-sizing: border-box; -webkit-tap-highlight-color: transparent; margin-top: 1em; margin-bottom: 1em; padding: 0px; word-break: break-word; text-align: justify; text-indent: 2em; font-size: 18px; line-height: 2; color: rgb(51, 51, 51); font-family: -apple-system, BlinkMacSystemFont, Helvetica Neue, Helvetica, Segoe UI, Arial, Roboto, PingFang SC, miui, Hiragino Sans GB, Microsoft Yahei, sans-serif; text-wrap: wrap; background-color: rgb(255, 255, 255);">群众为什么上访？很多时候不是事情刚发生就来了，而是拖了三年、五年，甚至更长时间。怎么对待这些“旧账”，直接反映了政绩观。</p><p style="box-sizing: border-box; -webkit-tap-highlight-color: transparent; margin-top: 1em; margin-bottom: 1em; padding: 0px; word-break: break-word; text-align: justify; text-indent: 2em; font-size: 18px; line-height: 2; color: rgb(51, 51, 51); font-family: -apple-system, BlinkMacSystemFont, Helvetica Neue, Helvetica, Segoe UI, Arial, Roboto, PingFang SC, miui, Hiragino Sans GB, Microsoft Yahei, sans-serif; text-wrap: wrap; background-color: rgb(255, 255, 255);">有的干部遇到历史遗留问题就绕着走，觉得那是个“包袱”，理好了，是前任的功，理不好，是自己的过。这种只关注自身功与过的心态，本身就是政绩观出了偏差。早一天把账理清楚，不让“旧账”拖到下一任，避免发酵成更大的矛盾，这样的政绩，才是最务实、最为民的政绩。</p><p style="box-sizing: border-box; -webkit-tap-highlight-color: transparent; margin-top: 1em; margin-bottom: 1em; padding: 0px; word-break: break-word; text-align: justify; text-indent: 2em; font-size: 18px; line-height: 2; color: rgb(51, 51, 51); font-family: -apple-system, BlinkMacSystemFont, Helvetica Neue, Helvetica, Segoe UI, Arial, Roboto, PingFang SC, miui, Hiragino Sans GB, Microsoft Yahei, sans-serif; text-wrap: wrap; background-color: rgb(255, 255, 255);">信访这面镜子，还可以照见实效——“办结了”不等于“办好了”。</p><p style="box-sizing: border-box; -webkit-tap-highlight-color: transparent; margin-top: 1em; margin-bottom: 1em; padding: 0px; word-break: break-word; text-align: justify; text-indent: 2em; font-size: 18px; line-height: 2; color: rgb(51, 51, 51); font-family: -apple-system, BlinkMacSystemFont, Helvetica Neue, Helvetica, Segoe UI, Arial, Roboto, PingFang SC, miui, Hiragino Sans GB, Microsoft Yahei, sans-serif; text-wrap: wrap; background-color: rgb(255, 255, 255);">有的地方，回应群众投诉，永远是“已转相关部门处理”；信访件批转了、回复了，可老百姓的烦心事还是没解决。</p><p style="box-sizing: border-box; -webkit-tap-highlight-color: transparent; margin-top: 1em; margin-bottom: 1em; padding: 0px; word-break: break-word; text-align: justify; text-indent: 2em; font-size: 18px; line-height: 2; color: rgb(51, 51, 51); font-family: -apple-system, BlinkMacSystemFont, Helvetica Neue, Helvetica, Segoe UI, Arial, Roboto, PingFang SC, miui, Hiragino Sans GB, Microsoft Yahei, sans-serif; text-wrap: wrap; background-color: rgb(255, 255, 255);">“办结”与“办好”，中间隔着一条河。“办结”是对台账负责，填个表、画个勾，是好看的“显绩”；“办好”是对群众负责，堵点通、难题破，是管用的“潜绩”。程序走完了，那是给自己交差；问题解决了，才是给群众交账。这本质上反映了对谁负责的问题。</p><p style="box-sizing: border-box; -webkit-tap-highlight-color: transparent; margin-top: 1em; margin-bottom: 1em; padding: 0px; word-break: break-word; text-align: justify; text-indent: 2em; font-size: 18px; line-height: 2; color: rgb(51, 51, 51); font-family: -apple-system, BlinkMacSystemFont, Helvetica Neue, Helvetica, Segoe UI, Arial, Roboto, PingFang SC, miui, Hiragino Sans GB, Microsoft Yahei, sans-serif; text-wrap: wrap; background-color: rgb(255, 255, 255);">政绩观正不正，对待群众信访这面镜子，可以照得一清二楚。各级干部不妨多去信访窗口坐一坐、多翻一翻那些接访记录，多照照这面“镜子”，把群众来信当家书，把来访群众当家人，把群众诉求当家事——这面镜子擦亮了，政绩观自然就正了。</p><p><br/></p><section style="max-width: 100%; font-size: 14px; text-wrap: wrap; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin: 0px; padding: 0px; outline: 0px; box-sizing: border-box; color: rgba(0, 0, 0, 0.9); font-family: PingFang SC, system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif; 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