这扇窗，为何从“热闹”变“冷清”？
<p style="box-sizing: border-box; margin: 0px; padding: 0px; overflow-wrap: break-word; word-break: normal; text-indent: 2em; color: rgb(51, 51, 51); font-family: primary, Microsoft YaHei, 微软雅黑, SimSun, 宋体; text-align: justify; white-space: normal; background-color: rgb(255, 255, 255); line-height: 2; font-size: 18px;"><span style="box-sizing: border-box; margin: 0px; padding: 0px; text-wrap: inherit !important; text-indent: 2em;">5月的襄阳政务服务中心，暖意融融。大厅一隅，<span style="box-sizing: border-box; margin: 0px; padding: 0px; text-wrap: inherit !important; text-indent: 2em; color: rgb(79, 129, 189);"><strong style="box-sizing: border-box; margin: 0px; padding: 0px;">“办不成事”反映窗口</strong></span>前门可罗雀，偶尔有人驻足，问几句便走。</span></p><p style="box-sizing: border-box; margin: 1em 0px 0px; padding: 0px; overflow-wrap: break-word; word-break: normal; text-indent: 0em; text-align: center; color: rgb(51, 51, 51); font-family: primary, Microsoft YaHei, 微软雅黑, SimSun, 宋体; white-space: normal; background-color: rgb(255, 255, 255); line-height: 2; font-size: 18px;"><span style="box-sizing: border-box; margin: 0px; padding: 0px; text-wrap: inherit !important;"></span></p><p style="box-sizing: border-box; margin: 1em 0px 0px; padding: 0px; overflow-wrap: break-word; word-break: normal; text-indent: 2em; color: rgb(51, 51, 51); font-family: primary, Microsoft YaHei, 微软雅黑, SimSun, 宋体; text-align: justify; white-space: normal; background-color: rgb(255, 255, 255); line-height: 2; font-size: 18px;"><span style="box-sizing: border-box; margin: 0px; padding: 0px; text-wrap: inherit !important; text-indent: 2em;"><span style="box-sizing: border-box; margin: 0px; padding: 0px; text-wrap: inherit !important; text-indent: 2em; color: rgb(79, 129, 189);"><strong style="box-sizing: border-box; margin: 0px; padding: 0px;">2021年</strong></span></span>，“办不成事”反映窗口刚设立时，全年受理群众诉求779件。<span style="box-sizing: border-box; margin: 0px; padding: 0px; text-wrap: inherit !important; text-indent: 2em;"><span style="box-sizing: border-box; margin: 0px; padding: 0px; text-wrap: inherit !important; text-indent: 2em; color: rgb(79, 129, 189);"><strong style="box-sizing: border-box; margin: 0px; padding: 0px;">2025年</strong></span></span>，受理群众诉求降到了145件。<span style="box-sizing: border-box; margin: 0px; padding: 0px; text-wrap: inherit !important; text-indent: 2em;"><span style="box-sizing: border-box; margin: 0px; padding: 0px; text-wrap: inherit !important; text-indent: 2em; color: rgb(79, 129, 189);"><strong style="box-sizing: border-box; margin: 0px; padding: 0px;">5年间受理群众诉求数量降幅超八成</strong></span></span>，累计办结各类诉求2051件，实现全量闭环处置。</p><p style="box-sizing: border-box; margin: 1em 0px 0px; padding: 0px; overflow-wrap: break-word; word-break: normal; text-indent: 2em; color: rgb(51, 51, 51); font-family: primary, Microsoft YaHei, 微软雅黑, SimSun, 宋体; text-align: justify; white-space: normal; background-color: rgb(255, 255, 255); line-height: 2; font-size: 18px;">从“热闹”到“冷清”，这扇窗口经历了什么？</p><p style="box-sizing: border-box; margin: 1em 0px 0px; padding: 0px; overflow-wrap: break-word; word-break: normal; text-indent: 0em; color: rgb(51, 51, 51); font-family: primary, Microsoft YaHei, 微软雅黑, SimSun, 宋体; white-space: normal; background-color: rgb(255, 255, 255); line-height: 2; font-size: 18px; text-align: center;"><span style="box-sizing: border-box; margin: 0px; padding: 0px; text-wrap: inherit !important; color: rgb(79, 129, 189);"><strong style="box-sizing: border-box; margin: 0px; padding: 0px;"></strong></span></p><p></p><section class="_135editor" data-tools="135编辑器" data-id="156508" style="box-sizing: border-box; margin: 0px; padding: 0px; line-height: 1.6; height: auto; overflow: visible; width: auto; max-width: 100%; color: rgb(51, 51, 51); font-family: primary, Microsoft YaHei, 微软雅黑, SimSun, 宋体; font-size: 22.6667px; text-align: justify; white-space: normal; background-color: rgb(255, 255, 255);"><section style="box-sizing: border-box; margin: 10px auto; padding: 0px; height: auto; overflow: visible; width: auto; max-width: 100%; justify-content: center; display: flex !important;"><section style="box-sizing: border-box; margin: 0px; padding: 0px; height: auto; overflow: visible; width: auto; max-width: 100%; display: flex !important;"><section style="box-sizing: border-box; margin: 0px; padding: 0px; height: auto; overflow: visible; width: auto; max-width: 100%; flex-shrink: 0;"><section style="box-sizing: border-box; margin: 0px 0px 10px 5px; padding: 2px 30px 2px 15px; height: auto; overflow: visible; width: auto; max-width: 100%; background-color: rgb(25, 107, 240); clip-path: polygon(10px 0px, 100% 0px, 100% 100%, 0px 100%);"><section style="box-sizing: border-box; margin: 0px; padding: 0px; height: auto; overflow: visible; width: auto; max-width: 100%; text-align: left; color: rgb(255, 255, 255); font-size: 16px;"><span style="box-sizing: border-box; margin: 0px; padding: 0px; font-size: 18px;"><strong class="135brush" data-brushtype="text" style="box-sizing: border-box; margin: 0px; padding: 0px;">愁着来笑着走</strong></span></section></section></section><section style="box-sizing: border-box; margin: 5px 0px 0px -22px; padding: 0px; height: auto; overflow: visible; width: auto; max-width: 100%; flex-direction: column; display: flex !important;"><section style="box-sizing: border-box; margin: 0px; padding: 3px 10px; height: auto; overflow: visible; width: auto; max-width: 100%; background-color: rgb(245, 248, 255); z-index: 3; transform: skew(-15deg);"><section style="box-sizing: border-box; margin: 0px; padding: 0px; height: auto; overflow: visible; width: auto; max-width: 100%; transform: skew(15deg);"><section style="box-sizing: border-box; margin: 0px; padding: 0px; height: auto; overflow: visible; width: auto; max-width: 100%; text-align: left; color: rgb(25, 107, 240); font-size: 16px;"><span style="box-sizing: border-box; margin: 0px; padding: 0px; font-size: 18px;"><strong class="135brush" data-brushtype="text" style="box-sizing: border-box; margin: 0px; padding: 0px;">一扇窗化解烦心事</strong></span></section></section></section><section data-width="30px" style="box-sizing: border-box; margin: -7px 0px 0px -7px; padding: 0px; height: 7px; overflow: visible; width: 30px; max-width: 100%; background-color: rgb(255, 202, 75); transform: skew(15deg);"></section></section></section></section></section><p></p><p style="box-sizing: border-box; margin: 1em 0px 0px; padding: 0px; overflow-wrap: break-word; word-break: normal; text-indent: 0em; text-align: center; color: rgb(51, 51, 51); font-family: primary, Microsoft YaHei, 微软雅黑, SimSun, 宋体; white-space: normal; background-color: rgb(255, 255, 255); line-height: 2; font-size: 18px;"><strong style="box-sizing: border-box; margin: 0px; padding: 0px; color: rgb(79, 129, 189); caret-color: red;"></strong></p><p style="box-sizing: border-box; margin: 1em 0px 0px; padding: 0px; overflow-wrap: break-word; word-break: normal; text-indent: 2em; color: rgb(51, 51, 51); font-family: primary, Microsoft YaHei, 微软雅黑, SimSun, 宋体; text-align: justify; white-space: normal; background-color: rgb(255, 255, 255); line-height: 2; font-size: 18px;">“办不成事”曾经是群众办事路上最怕碰到的四个字。<span style="box-sizing: border-box; margin: 0px; padding: 0px; text-wrap: inherit !important; text-indent: 2em;"><span style="box-sizing: border-box; margin: 0px; padding: 0px; text-wrap: inherit !important; text-indent: 2em; color: rgb(79, 129, 189);"><strong style="box-sizing: border-box; margin: 0px; padding: 0px;">材料缺一点，退回；跨部门的事，推来推去；政策说不清，白跑一趟。</strong></span></span></p><p style="box-sizing: border-box; margin: 1em 0px 0px; padding: 0px; overflow-wrap: break-word; word-break: normal; text-indent: 2em; color: rgb(51, 51, 51); font-family: primary, Microsoft YaHei, 微软雅黑, SimSun, 宋体; text-align: justify; white-space: normal; background-color: rgb(255, 255, 255); line-height: 2; font-size: 18px;"><span style="box-sizing: border-box; margin: 0px; padding: 0px; text-wrap: inherit !important; text-indent: 2em;"><span style="box-sizing: border-box; margin: 0px; padding: 0px; text-wrap: inherit !important; text-indent: 2em; color: rgb(79, 129, 189);"><strong style="box-sizing: border-box; margin: 0px; padding: 0px;">2021年，襄阳把“办不成事”反映窗口摆进了政务大厅。</strong></span></span>不设门槛、不打折扣，专门兜底那些卡住的事。</p><p style="box-sizing: border-box; margin: 1em 0px 0px; padding: 0px; overflow-wrap: break-word; word-break: normal; text-indent: 2em; color: rgb(51, 51, 51); font-family: primary, Microsoft YaHei, 微软雅黑, SimSun, 宋体; text-align: justify; white-space: normal; background-color: rgb(255, 255, 255); line-height: 2; font-size: 18px;">长期居住厦门的祁女士，异地就医结算报销不了。其家人找到窗口，工作人员一查，发现是没办异地就医备案。工作人员当场办完备案，又主动联系银行和厦门的医院，一层层查找原因，最终把报销的事彻底解决。</p><p style="box-sizing: border-box; margin: 1em 0px 0px; padding: 0px; overflow-wrap: break-word; word-break: normal; text-indent: 2em; color: rgb(51, 51, 51); font-family: primary, Microsoft YaHei, 微软雅黑, SimSun, 宋体; text-align: justify; white-space: normal; background-color: rgb(255, 255, 255); line-height: 2; font-size: 18px;">临近退休的张大爷，档案遗失了，视同缴费年限没法认定，退休金每月要少1000多元，跑了几个部门都没头绪。他抱着最后一线希望找到“办不成事”反映窗口。工作人员没嫌麻烦，陪着他翻原单位参保台账、查养老保险手册、调企业买断协议原始材料，一点一点把佐证拼凑出来。手续办妥了，张大爷的退休金一分没少。</p><p style="box-sizing: border-box; margin: 1em 0px 0px; padding: 0px; overflow-wrap: break-word; word-break: normal; text-indent: 2em; color: rgb(51, 51, 51); font-family: primary, Microsoft YaHei, 微软雅黑, SimSun, 宋体; text-align: justify; white-space: normal; background-color: rgb(255, 255, 255); line-height: 2; font-size: 18px;">“<span style="box-sizing: border-box; margin: 0px; padding: 0px; text-wrap: inherit !important; text-indent: 2em;"><span style="box-sizing: border-box; margin: 0px; padding: 0px; text-wrap: inherit !important; text-indent: 2em; color: rgb(79, 129, 189);"><strong style="box-sizing: border-box; margin: 0px; padding: 0px;">窗口不是摆设，能给老百姓办实事！</strong></span></span>”张大爷的话，说出了很多人的心声。</p><p style="box-sizing: border-box; margin: 1em 0px 0px; padding: 0px; overflow-wrap: break-word; word-break: normal; text-indent: 2em; color: rgb(51, 51, 51); font-family: primary, Microsoft YaHei, 微软雅黑, SimSun, 宋体; text-align: justify; white-space: normal; background-color: rgb(255, 255, 255); line-height: 2; font-size: 18px;">5年来，这样的故事在全市政务服务场所不断上演。愁着进来，笑着出去——<span style="box-sizing: border-box; margin: 0px; padding: 0px; text-wrap: inherit !important; text-indent: 2em;"><span style="box-sizing: border-box; margin: 0px; padding: 0px; text-wrap: inherit !important; text-indent: 2em; color: rgb(79, 129, 189);"><strong style="box-sizing: border-box; margin: 0px; padding: 0px;">这扇窗口，解决了百姓急难愁盼</strong></span></span>。</p><p style="box-sizing: border-box; margin: 1em 0px 0px; padding: 0px; overflow-wrap: break-word; word-break: normal; text-indent: 0em; color: rgb(51, 51, 51); font-family: primary, Microsoft YaHei, 微软雅黑, SimSun, 宋体; white-space: normal; background-color: rgb(255, 255, 255); line-height: 2; font-size: 18px; text-align: center;"><span style="box-sizing: border-box; margin: 0px; padding: 0px; text-wrap: inherit !important; color: rgb(79, 129, 189);"><strong style="box-sizing: border-box; margin: 0px; padding: 0px;"></strong></span></p><p></p><section class="_135editor" data-tools="135编辑器" data-id="156508" style="box-sizing: border-box; margin: 0px; padding: 0px; line-height: 1.6; height: auto; overflow: visible; width: auto; max-width: 100%; color: rgb(51, 51, 51); font-family: primary, Microsoft YaHei, 微软雅黑, SimSun, 宋体; font-size: 22.6667px; text-align: justify; white-space: normal; background-color: rgb(255, 255, 255);"><section style="box-sizing: border-box; margin: 10px auto; padding: 0px; height: auto; overflow: visible; width: auto; max-width: 100%; justify-content: center; display: flex !important;"><section style="box-sizing: border-box; margin: 0px; padding: 0px; height: auto; overflow: visible; width: auto; max-width: 100%; display: flex !important;"><section style="box-sizing: border-box; margin: 0px; padding: 0px; height: auto; overflow: visible; width: auto; max-width: 100%; flex-shrink: 0;"><section style="box-sizing: border-box; margin: 0px 0px 10px 5px; padding: 2px 30px 2px 15px; height: auto; overflow: visible; width: auto; max-width: 100%; background-color: rgb(25, 107, 240); clip-path: polygon(10px 0px, 100% 0px, 100% 100%, 0px 100%);"><section style="box-sizing: border-box; margin: 0px; padding: 0px; height: auto; overflow: visible; width: auto; max-width: 100%; text-align: left; color: rgb(255, 255, 255); font-size: 16px;"><span style="box-sizing: border-box; margin: 0px; padding: 0px; font-size: 18px;"><strong class="135brush" data-brushtype="text" style="box-sizing: border-box; margin: 0px; padding: 0px;">不推诿不敷衍</strong></span></section></section></section><section style="box-sizing: border-box; margin: 5px 0px 0px -22px; padding: 0px; height: auto; overflow: visible; width: auto; max-width: 100%; flex-direction: column; display: flex !important;"><section style="box-sizing: border-box; margin: 0px; padding: 3px 10px; height: auto; overflow: visible; width: auto; max-width: 100%; background-color: rgb(245, 248, 255); z-index: 3; transform: skew(-15deg);"><section style="box-sizing: border-box; margin: 0px; padding: 0px; height: auto; overflow: visible; width: auto; max-width: 100%; transform: skew(15deg);"><section style="box-sizing: border-box; margin: 0px; padding: 0px; height: auto; overflow: visible; width: auto; max-width: 100%; text-align: left; color: rgb(25, 107, 240); font-size: 16px;"><span style="box-sizing: border-box; margin: 0px; padding: 0px; font-size: 18px;"><strong class="135brush" data-brushtype="text" style="box-sizing: border-box; margin: 0px; padding: 0px;">硬机制啃下硬骨头</strong></span></section></section></section><section data-width="30px" style="box-sizing: border-box; margin: -7px 0px 0px -7px; padding: 0px; height: 7px; overflow: visible; width: 30px; max-width: 100%; background-color: rgb(255, 202, 75); transform: skew(15deg);"></section></section></section></section></section><p></p><p style="box-sizing: border-box; margin: 1em 0px 0px; padding: 0px; overflow-wrap: break-word; word-break: normal; text-align: center; color: rgb(51, 51, 51); font-family: primary, Microsoft YaHei, 微软雅黑, SimSun, 宋体; white-space: normal; background-color: rgb(255, 255, 255); line-height: 2; font-size: 18px;"></p><p style="box-sizing: border-box; margin: 1em 0px 0px; padding: 0px; overflow-wrap: break-word; word-break: normal; text-indent: 2em; color: rgb(51, 51, 51); font-family: primary, Microsoft YaHei, 微软雅黑, SimSun, 宋体; text-align: justify; white-space: normal; background-color: rgb(255, 255, 255); line-height: 2; font-size: 18px;">窗口要长久管用，光靠工作人员的热心不够，<span style="box-sizing: border-box; margin: 0px; padding: 0px; text-wrap: inherit !important; text-indent: 2em;"><span style="box-sizing: border-box; margin: 0px; padding: 0px; text-wrap: inherit !important; text-indent: 2em; color: rgb(79, 129, 189);"><strong style="box-sizing: border-box; margin: 0px; padding: 0px;">得靠制度撑腰</strong></span></span>。</p><p style="box-sizing: border-box; margin: 1em 0px 0px; padding: 0px; overflow-wrap: break-word; word-break: normal; text-indent: 2em; color: rgb(51, 51, 51); font-family: primary, Microsoft YaHei, 微软雅黑, SimSun, 宋体; text-align: justify; white-space: normal; background-color: rgb(255, 255, 255); line-height: 2; font-size: 18px;">襄阳市政务服务中心立下<span style="box-sizing: border-box; margin: 0px; padding: 0px; text-wrap: inherit !important; text-indent: 2em;"><span style="box-sizing: border-box; margin: 0px; padding: 0px; text-wrap: inherit !important; text-indent: 2em; color: rgb(79, 129, 189);"><strong style="box-sizing: border-box; margin: 0px; padding: 0px;">“三级兜底”铁规矩</strong></span></span>：一般问题，窗口首席代表3个工作日内督办解决；单个部门的复杂问题，分管领导5个工作日内牵头搞定；跨部门的疑难杂症，工作专班10个工作日内攻坚清零。</p><p style="box-sizing: border-box; margin: 1em 0px 0px; padding: 0px; overflow-wrap: break-word; word-break: normal; text-indent: 2em; color: rgb(51, 51, 51); font-family: primary, Microsoft YaHei, 微软雅黑, SimSun, 宋体; text-align: justify; white-space: normal; background-color: rgb(255, 255, 255); line-height: 2; font-size: 18px;">说白了，就是不给推诿扯皮留后路。</p><p style="box-sizing: border-box; margin: 1em 0px 0px; padding: 0px; overflow-wrap: break-word; word-break: normal; text-indent: 2em; color: rgb(51, 51, 51); font-family: primary, Microsoft YaHei, 微软雅黑, SimSun, 宋体; text-align: justify; white-space: normal; background-color: rgb(255, 255, 255); line-height: 2; font-size: 18px;"><span style="box-sizing: border-box; margin: 0px; padding: 0px; text-wrap: inherit !important; text-indent: 2em;"><span style="box-sizing: border-box; margin: 0px; padding: 0px; text-wrap: inherit !important; text-indent: 2em; color: rgb(79, 129, 189);"><strong style="box-sizing: border-box; margin: 0px; padding: 0px;">8个专窗、35个部门首席代表，组成了一支“破壁联盟”</strong></span></span>。遇到跨部门的硬骨头问题，不用群众来回跑，专班直接召集相关部门开联席会，现场会诊。</p><p style="box-sizing: border-box; margin: 1em 0px 0px; padding: 0px; overflow-wrap: break-word; word-break: normal; text-indent: 2em; color: rgb(51, 51, 51); font-family: primary, Microsoft YaHei, 微软雅黑, SimSun, 宋体; text-align: justify; white-space: normal; background-color: rgb(255, 255, 255); line-height: 2; font-size: 18px;">人福医药襄阳公司负责人陈女士来办理执业药师注册，系统里查不到一名药师的资格证信息。眼看注册期限快到了，公司经营要受影响。专班开展多部门联动，一层层往上溯源，最终在国家药监局查到了29年前的考试档案，核实更新了信息。从反映问题到办结，只用了半天。而类似问题，以前要用一个半月解决。</p><p style="box-sizing: border-box; margin: 1em 0px 0px; padding: 0px; overflow-wrap: break-word; word-break: normal; text-indent: 2em; color: rgb(51, 51, 51); font-family: primary, Microsoft YaHei, 微软雅黑, SimSun, 宋体; text-align: justify; white-space: normal; background-color: rgb(255, 255, 255); line-height: 2; font-size: 18px;">湖北交投襄阳文旅公司的李先生也有同感。申报项目竣工结算备案时，提交的是旧版表格，本以为又白跑了一趟。没想到窗口工作人员主动对接，指导补齐几个要件，当场办完。“以前材料差一点就被打发走，现在有人教你怎么补，甚至帮你联系相关部门。”李先生说。</p><p style="box-sizing: border-box; margin: 1em 0px 0px; padding: 0px; overflow-wrap: break-word; word-break: normal; text-indent: 2em; color: rgb(51, 51, 51); font-family: primary, Microsoft YaHei, 微软雅黑, SimSun, 宋体; text-align: justify; white-space: normal; background-color: rgb(255, 255, 255); line-height: 2; font-size: 18px;">机制硬了，办事顺了。<span style="box-sizing: border-box; margin: 0px; padding: 0px; text-wrap: inherit !important; text-indent: 2em;"><span style="box-sizing: border-box; margin: 0px; padding: 0px; text-wrap: inherit !important; text-indent: 2em; color: rgb(79, 129, 189);"><strong style="box-sizing: border-box; margin: 0px; padding: 0px;">5年间，2051件诉求实现100%闭环处置</strong></span></span>，“跨部门难办”正在成为过去式。</p><p style="box-sizing: border-box; margin: 1em 0px 0px; padding: 0px; overflow-wrap: break-word; word-break: normal; text-indent: 0em; color: rgb(51, 51, 51); font-family: primary, Microsoft YaHei, 微软雅黑, SimSun, 宋体; white-space: normal; background-color: rgb(255, 255, 255); line-height: 2; font-size: 18px; text-align: center;"><span style="box-sizing: border-box; margin: 0px; padding: 0px; text-wrap: inherit !important; color: rgb(79, 129, 189);"><strong style="box-sizing: border-box; margin: 0px; padding: 0px;"></strong></span></p><p></p><section class="_135editor" data-tools="135编辑器" data-id="156508" style="box-sizing: border-box; margin: 0px; padding: 0px; line-height: 1.6; height: auto; overflow: visible; width: auto; max-width: 100%; color: rgb(51, 51, 51); font-family: primary, Microsoft YaHei, 微软雅黑, SimSun, 宋体; font-size: 22.6667px; text-align: justify; white-space: normal; background-color: rgb(255, 255, 255);"><section style="box-sizing: border-box; margin: 10px auto; padding: 0px; height: auto; overflow: visible; width: auto; max-width: 100%; justify-content: center; display: flex !important;"><section style="box-sizing: border-box; margin: 0px; padding: 0px; height: auto; overflow: visible; width: auto; max-width: 100%; display: flex !important;"><section style="box-sizing: border-box; margin: 0px; padding: 0px; height: auto; overflow: visible; width: auto; max-width: 100%; flex-shrink: 0;"><section style="box-sizing: border-box; margin: 0px 0px 10px 5px; padding: 2px 30px 2px 15px; height: auto; overflow: visible; width: auto; max-width: 100%; background-color: rgb(25, 107, 240); clip-path: polygon(10px 0px, 100% 0px, 100% 100%, 0px 100%);"><section style="box-sizing: border-box; margin: 0px; padding: 0px; height: auto; overflow: visible; width: auto; max-width: 100%; text-align: left; color: rgb(255, 255, 255); font-size: 16px;"><span style="box-sizing: border-box; margin: 0px; padding: 0px; font-size: 18px;"><strong class="135brush" data-brushtype="text" style="box-sizing: border-box; margin: 0px; padding: 0px;">优流程减环节</strong></span></section></section></section><section style="box-sizing: border-box; margin: 5px 0px 0px -22px; padding: 0px; height: auto; overflow: visible; width: auto; max-width: 100%; flex-direction: column; display: flex !important;"><section style="box-sizing: border-box; margin: 0px; padding: 3px 10px; height: auto; overflow: visible; width: auto; max-width: 100%; background-color: rgb(245, 248, 255); z-index: 3; transform: skew(-15deg);"><section style="box-sizing: border-box; margin: 0px; padding: 0px; height: auto; overflow: visible; width: auto; max-width: 100%; transform: skew(15deg);"><section style="box-sizing: border-box; margin: 0px; padding: 0px; height: auto; overflow: visible; width: auto; max-width: 100%; text-align: left; color: rgb(25, 107, 240); font-size: 16px;"><span style="box-sizing: border-box; margin: 0px; padding: 0px; font-size: 18px;"><strong class="135brush" data-brushtype="text" style="box-sizing: border-box; margin: 0px; padding: 0px;">办一件事解决一类事</strong></span></section></section></section><section data-width="30px" style="box-sizing: border-box; margin: -7px 0px 0px -7px; padding: 0px; height: 7px; overflow: visible; width: 30px; max-width: 100%; background-color: rgb(255, 202, 75); transform: skew(15deg);"></section></section></section></section></section><p></p><p style="box-sizing: border-box; margin: 1em 0px 0px; padding: 0px; overflow-wrap: break-word; word-break: normal; text-indent: 0em; text-align: center; color: rgb(51, 51, 51); font-family: primary, Microsoft YaHei, 微软雅黑, SimSun, 宋体; white-space: normal; background-color: rgb(255, 255, 255); line-height: 2; font-size: 18px;"><strong style="box-sizing: border-box; margin: 0px; padding: 0px; color: rgb(79, 129, 189); caret-color: red;"></strong></p><p style="box-sizing: border-box; margin: 1em 0px 0px; padding: 0px; overflow-wrap: break-word; word-break: normal; text-indent: 2em; color: rgb(51, 51, 51); font-family: primary, Microsoft YaHei, 微软雅黑, SimSun, 宋体; text-align: justify; white-space: normal; background-color: rgb(255, 255, 255); line-height: 2; font-size: 18px;">窗口的冷清，不是偶然的。</p><p style="box-sizing: border-box; margin: 1em 0px 0px; padding: 0px; overflow-wrap: break-word; word-break: normal; text-indent: 2em; color: rgb(51, 51, 51); font-family: primary, Microsoft YaHei, 微软雅黑, SimSun, 宋体; text-align: justify; white-space: normal; background-color: rgb(255, 255, 255); line-height: 2; font-size: 18px;">每办结一个“办不成”的个案，襄阳市政务服务中心都把它<span style="box-sizing: border-box; margin: 0px; padding: 0px; text-wrap: inherit !important; text-indent: 2em;"><span style="box-sizing: border-box; margin: 0px; padding: 0px; text-wrap: inherit !important; text-indent: 2em; color: rgb(79, 129, 189);"><strong style="box-sizing: border-box; margin: 0px; padding: 0px;">当作优化流程的契机</strong></span></span>，从根子上铲除同类问题滋生的土壤。</p><p style="box-sizing: border-box; margin: 1em 0px 0px; padding: 0px; overflow-wrap: break-word; word-break: normal; text-indent: 2em; color: rgb(51, 51, 51); font-family: primary, Microsoft YaHei, 微软雅黑, SimSun, 宋体; text-align: justify; white-space: normal; background-color: rgb(255, 255, 255); line-height: 2; font-size: 18px;">市民王女士去市政务服务中心办理租房提取，从取号到申报，全部在公积金专区完成。2年前，同一项业务还得先跑到不动产窗口打印无房证明，然后再到公积金窗口办理租房提取。流程发生变化的起因，正是一位市民在“办不成事”反映窗口的一次吐槽。专班立即协调公积金窗口、不动产窗口召开协调会议，把不动产查询功能嵌入公积金自助设备，免去了群众跑不动产窗口的环节。减一个环节，群众就多一分方便。</p><p style="box-sizing: border-box; margin: 1em 0px 0px; padding: 0px; overflow-wrap: break-word; word-break: normal; text-indent: 2em; color: rgb(51, 51, 51); font-family: primary, Microsoft YaHei, 微软雅黑, SimSun, 宋体; text-align: justify; white-space: normal; background-color: rgb(255, 255, 255); line-height: 2; font-size: 18px;">“<span style="box-sizing: border-box; margin: 0px; padding: 0px; text-wrap: inherit !important; text-indent: 2em;"><span style="box-sizing: border-box; margin: 0px; padding: 0px; text-wrap: inherit !important; text-indent: 2em; color: rgb(79, 129, 189);"><strong style="box-sizing: border-box; margin: 0px; padding: 0px;">办完一件事、解决一类事</strong></span></span>”，这样的故事5年来不断上演。历史遗留问题、系统故障、材料缺失、跨部门协调难、政策执行僵化——群众办事最常遇到的五大堵点，被这扇窗口一一疏通，倒逼各部门刀刃向内、流程再造。</p><p style="box-sizing: border-box; margin: 1em 0px 0px; padding: 0px; overflow-wrap: break-word; word-break: normal; text-indent: 2em; color: rgb(51, 51, 51); font-family: primary, Microsoft YaHei, 微软雅黑, SimSun, 宋体; text-align: justify; white-space: normal; background-color: rgb(255, 255, 255); line-height: 2; font-size: 18px;">如今，襄阳<span style="box-sizing: border-box; margin: 0px; padding: 0px; text-wrap: inherit !important; text-indent: 2em;"><span style="box-sizing: border-box; margin: 0px; padding: 0px; text-wrap: inherit !important; text-indent: 2em; color: rgb(79, 129, 189);"><strong style="box-sizing: border-box; margin: 0px; padding: 0px;">1333个事项实现“一趟不用跑”，1120个事项跨域通办</strong></span></span>，办理时间缩短了70%。“局长坐窗口、走流程、优服务”成了常态，“难事‘码’上办”二维码遍布大厅，线上线下全渠道受理，实现了“件件有回音、事事有着落”。</p><p style="box-sizing: border-box; margin: 1em 0px 0px; padding: 0px; overflow-wrap: break-word; word-break: normal; text-indent: 2em; color: rgb(51, 51, 51); font-family: primary, Microsoft YaHei, 微软雅黑, SimSun, 宋体; text-align: justify; white-space: normal; background-color: rgb(255, 255, 255); line-height: 2; font-size: 18px;">窗口越冷清，说明群众“办不成的事”越少。这份冷清，正是改革成效最直观、最实在的体现。</p><p style="-webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin: 0cm 0cm 0.0001pt; padding: 0px; outline: 0px; max-width: 100%; clear: both; min-height: 1em; color: rgba(0, 0, 0, 0.9); font-size: 17px; letter-spacing: 0.544px; white-space: normal; background-color: rgb(255, 255, 255); font-family: -apple-system-font, BlinkMacSystemFont, Helvetica Neue, PingFang SC, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif; line-height: normal; box-sizing: border-box !important; overflow-wrap: break-word !important;"><span style="-webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin: 0px; padding: 0px; outline: 0px; max-width: 100%; box-sizing: border-box !important; overflow-wrap: break-word !important; color: rgb(136, 136, 136); letter-spacing: 0.544px; font-size: 14px;"><span style="-webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin: 0px; padding: 0px; outline: 0px; max-width: 100%; box-sizing: border-box !important; overflow-wrap: break-word !important; line-height: 0px;"><span leaf="" style="-webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin: 0px; padding: 0px; outline: 0px; max-width: 100%; box-sizing: border-box !important; overflow-wrap: break-word !important;"></span></span></span></p><p></p><section style="-webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin: 0px; padding: 0px; outline: 0px; max-width: 100%; box-sizing: border-box; color: rgba(0, 0, 0, 0.9); font-family: PingFang SC, system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif; letter-spacing: 0.544px; text-align: justify; white-space: normal; background-color: rgb(255, 255, 255); overflow-wrap: break-word !important;"><section powered-by="xiumi.us" style="-webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin: 0.5em 0px; padding: 0px; outline: 0px; max-width: 100%; box-sizing: border-box; overflow-wrap: break-word !important;"><section style="-webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin: 0px; padding: 0px; outline: 0px; max-width: 100%; box-sizing: border-box; overflow-wrap: break-word !important; height: 1px; background-color: rgb(160, 160, 160); line-height: 2em;"><span leaf="" style="-webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin: 0px; padding: 0px; outline: 0px; max-width: 100%; box-sizing: border-box !important; overflow-wrap: break-word !important;"><br style="-webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin: 0px; padding: 0px; outline: 0px; max-width: 100%; box-sizing: border-box !important; overflow-wrap: break-word !important;"/></span></section></section></section><p></p><p style="-webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin: 0cm 0cm 0.0001pt; padding: 0px; outline: 0px; max-width: 100%; clear: both; min-height: 1em; color: rgba(0, 0, 0, 0.9); font-size: 17px; letter-spacing: 0.544px; white-space: normal; background-color: rgb(255, 255, 255); font-family: -apple-system-font, BlinkMacSystemFont, Helvetica Neue, PingFang SC, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif; line-height: normal; box-sizing: border-box !important; overflow-wrap: break-word !important;"><span style="-webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin: 0px; padding: 0px; outline: 0px; max-width: 100%; box-sizing: border-box !important; overflow-wrap: break-word !important; letter-spacing: 0.544px; color: rgb(136, 136, 136); font-size: 14px;"><span leaf="" style="-webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin: 0px; padding: 0px; outline: 0px; max-width: 100%; box-sizing: border-box !important; overflow-wrap: break-word !important;"><span style="color: rgb(136, 136, 136); font-family: -apple-system-font, BlinkMacSystemFont, Helvetica Neue, PingFang SC, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif; font-size: 14px; letter-spacing: 0.544px; background-color: rgb(255, 255, 255);">来源：汉水襄阳</span></span></span></p><p style="-webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin: 0cm 0cm 0.0001pt; padding: 0px; outline: 0px; max-width: 100%; clear: both; min-height: 1em; color: rgba(0, 0, 0, 0.9); font-size: 17px; letter-spacing: 0.544px; white-space: normal; background-color: rgb(255, 255, 255); font-family: -apple-system-font, BlinkMacSystemFont, Helvetica Neue, PingFang SC, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif; line-height: normal; box-sizing: border-box !important; overflow-wrap: break-word !important;"><span style="-webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin: 0px; padding: 0px; outline: 0px; max-width: 100%; box-sizing: border-box !important; overflow-wrap: break-word !important; letter-spacing: 0.544px; color: rgb(136, 136, 136); font-size: 14px;"><span leaf="" style="-webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin: 0px; padding: 0px; outline: 0px; max-width: 100%; box-sizing: border-box !important; overflow-wrap: break-word !important;">制作：</span><span leaf="" data-pm-slice="1 1 },namespaceURI:http://www.w3.org/1999/xhtml},para,{tagName:section,attributes:{style:box-sizing: border-box;},namespaceURI:http://www.w3.org/1999/xhtml},para,{tagName:p,attributes:{style:white-space: normal; margin: 0px; padding: 0px; box-sizing: border-box;},namespaceURI:http://www.w3.org/1999/xhtml}]" style="-webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin: 0px; padding: 0px; outline: 0px; max-width: 100%; box-sizing: border-box !important; overflow-wrap: break-word !important;">万轶</span><span leaf="" style="-webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin: 0px; padding: 0px; outline: 0px; max-width: 100%; box-sizing: border-box !important; overflow-wrap: break-word !important;"> | </span></span><span style="-webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin: 0px; padding: 0px; outline: 0px; max-width: 100%; box-sizing: border-box !important; overflow-wrap: break-word !important; color: rgb(136, 136, 136); letter-spacing: 0.544px; font-size: 14px;">编辑：熊霞 | </span><span style="-webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin: 0px; padding: 0px; outline: 0px; max-width: 100%; box-sizing: border-box !important; overflow-wrap: break-word !important; letter-spacing: 0.544px; color: rgb(136, 136, 136); font-size: 14px;">责编：方军</span></p><p style="-webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin: 0cm 0cm 0.0001pt; padding: 0px; outline: 0px; max-width: 100%; clear: both; min-height: 1em; color: rgba(0, 0, 0, 0.9); font-size: 17px; letter-spacing: 0.544px; white-space: normal; background-color: rgb(255, 255, 255); font-family: -apple-system-font, BlinkMacSystemFont, Helvetica Neue, PingFang SC, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif; line-height: normal; box-sizing: border-box !important; overflow-wrap: break-word !important;"><span style="-webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin: 0px; padding: 0px; outline: 0px; max-width: 100%; box-sizing: border-box !important; overflow-wrap: break-word !important; color: rgb(136, 136, 136); font-size: 14px; letter-spacing: 0.544px; line-height: 19.2pt;"><strong style="-webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin: 0px; padding: 0px; outline: 0px; max-width: 100%; box-sizing: border-box !important; overflow-wrap: break-word !important; letter-spacing: 0.544px;"><span style="-webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin: 0px; padding: 0px; outline: 0px; max-width: 100%; box-sizing: border-box !important; overflow-wrap: break-word !important;"><strong style="-webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin: 0px; padding: 0px; outline: 0px; max-width: 100%; box-sizing: border-box !important; overflow-wrap: break-word !important; letter-spacing: 0.544px;"><span style="-webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin: 0px; padding: 0px; outline: 0px; max-width: 100%; box-sizing: border-box !important; overflow-wrap: break-word !important;"><span leaf="" style="-webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin: 0px; padding: 0px; outline: 0px; max-width: 100%; box-sizing: border-box !important; overflow-wrap: break-word !important;">出品：</span></span></strong><span leaf="" style="-webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin: 0px; 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