树立和践行正确政绩观 | 宜昌：从“接诉即办”到“未诉先办”
<p style="box-sizing: border-box; -webkit-tap-highlight-color: transparent; margin-bottom: 0.5em; padding: 0px; word-break: break-word; text-align: center; font-size: 18px; line-height: 36px; color: rgb(51, 51, 51); font-family: -apple-system, BlinkMacSystemFont, Helvetica Neue, Helvetica, Segoe UI, Arial, Roboto, PingFang SC, miui, Hiragino Sans GB, Microsoft Yahei, sans-serif; white-space: normal; background-color: rgb(255, 255, 255); margin-top: 0px !important;"><iframe src="https://app.cjyun.org/video/player/index?vid=765331&thumb=https%3A%2F%2Fimg.cjyun.org%2Fa%2F10008%2F202606%2Fafb8a1f1635d555fc61184d6e43c8896.jpg&sid=10008&next=&autoStart=0&type=&customid=62&width=1920&height=1080" frameborder="0" width="100%" allowfullscreen="allowfullscreen" style="box-sizing: border-box; -webkit-tap-highlight-color: transparent; border-width: 0px; border-style: none; max-width: unset; max-height: unset; height: calc(-16.875px + 56.25vw);"></iframe></p><p style="box-sizing: border-box; -webkit-tap-highlight-color: transparent; margin: 1em 0px; padding: 0px; word-break: break-word; text-align: justify; text-indent: 2em; font-size: 18px; line-height: 2; color: rgb(51, 51, 51); font-family: -apple-system, BlinkMacSystemFont, Helvetica Neue, Helvetica, Segoe UI, Arial, Roboto, PingFang SC, miui, Hiragino Sans GB, Microsoft Yahei, sans-serif; white-space: normal; background-color: rgb(255, 255, 255);">为民造福是最大的政绩。宜昌市锚定为民服务的初心，刀刃向内持续深化民生诉求办理改革，实现从“接诉即办”到“未诉先办”的转变，持续擦亮实干底色。</p><p style="box-sizing: border-box; -webkit-tap-highlight-color: transparent; margin: 1em 0px; padding: 0px; word-break: break-word; text-align: justify; text-indent: 2em; font-size: 18px; line-height: 2; color: rgb(51, 51, 51); font-family: -apple-system, BlinkMacSystemFont, Helvetica Neue, Helvetica, Segoe UI, Arial, Roboto, PingFang SC, miui, Hiragino Sans GB, Microsoft Yahei, sans-serif; white-space: normal; background-color: rgb(255, 255, 255);">近日，宜昌市夷陵区某小区业主李先生在收房时，被物业要求补缴一笔收房未通过期间产生的物业费。李先生对此存疑，便拨打12345热线求助。接诉后，夷陵区住建局联合社区、法律顾问第一时间介入，明确物业费应从房屋实际交付之日起计算，顺利协调处理了此事。</p><p style="box-sizing: border-box; -webkit-tap-highlight-color: transparent; margin: 1em 0px; padding: 0px; word-break: break-word; text-align: justify; text-indent: 2em; font-size: 18px; line-height: 2; color: rgb(51, 51, 51); font-family: -apple-system, BlinkMacSystemFont, Helvetica Neue, Helvetica, Segoe UI, Arial, Roboto, PingFang SC, miui, Hiragino Sans GB, Microsoft Yahei, sans-serif; white-space: normal; background-color: rgb(255, 255, 255);"><strong style="box-sizing: border-box; -webkit-tap-highlight-color: transparent; font-weight: bold;">宜昌市夷陵区某小区业主 李先生：</strong><span style="box-sizing: border-box; -webkit-tap-highlight-color: transparent; text-indent: 2em;">一个小时以内就给我解决了，</span><span style="box-sizing: border-box; -webkit-tap-highlight-color: transparent; text-indent: 2em;">（原先以为）可能要三天、一个星期，</span><span style="box-sizing: border-box; -webkit-tap-highlight-color: transparent; text-indent: 2em;">我没有想到速度会这么快，</span><span style="box-sizing: border-box; -webkit-tap-highlight-color: transparent; text-indent: 2em;">非常感谢。</span></p><p style="box-sizing: border-box; -webkit-tap-highlight-color: transparent; margin: 1em 0px; padding: 0px; word-break: break-word; text-align: justify; text-indent: 2em; font-size: 18px; line-height: 2; color: rgb(51, 51, 51); font-family: -apple-system, BlinkMacSystemFont, Helvetica Neue, Helvetica, Segoe UI, Arial, Roboto, PingFang SC, miui, Hiragino Sans GB, Microsoft Yahei, sans-serif; white-space: normal; background-color: rgb(255, 255, 255);">高效办结的背后是一整套机制。今年以来，宜昌启动12345热线质效提升行动，将13个县市区热线、15条行业专线及省市政务服务网等9类端口归集整合成“全市一条线”，建立诉求受理、分派、办理、督办、评价的“一站式”服务体系，并在全省率先增设诉求“解决率”核心硬指标，坚决整改退单敷衍、虚假销号等问题。今年1-5月，群众诉求二次交办解决率提升12.5%，说明重复投诉、久拖未决的难点问题处置成效明显。</p><p style="box-sizing: border-box; -webkit-tap-highlight-color: transparent; margin: 1em 0px; padding: 0px; word-break: break-word; text-align: justify; text-indent: 2em; font-size: 18px; line-height: 2; color: rgb(51, 51, 51); font-family: -apple-system, BlinkMacSystemFont, Helvetica Neue, Helvetica, Segoe UI, Arial, Roboto, PingFang SC, miui, Hiragino Sans GB, Microsoft Yahei, sans-serif; white-space: normal; background-color: rgb(255, 255, 255);"><strong style="box-sizing: border-box; -webkit-tap-highlight-color: transparent; font-weight: bold;">宜昌市夷陵区住房和城乡建设局党组成员 住保中心主任 杨杰：</strong><span style="box-sizing: border-box; -webkit-tap-highlight-color: transparent; text-indent: 2em;">今年以来，</span><span style="box-sizing: border-box; -webkit-tap-highlight-color: transparent; text-indent: 2em;">我们梳理出了152项物业领域的突出问题，</span><span style="box-sizing: border-box; -webkit-tap-highlight-color: transparent; text-indent: 2em;">目前已经推动整改了149项，</span><span style="box-sizing: border-box; -webkit-tap-highlight-color: transparent; text-indent: 2em;">我们的热线投诉量都大幅回落。</span></p><p style="box-sizing: border-box; -webkit-tap-highlight-color: transparent; margin: 1em 0px; padding: 0px; word-break: break-word; text-align: justify; text-indent: 2em; font-size: 18px; line-height: 2; color: rgb(51, 51, 51); font-family: -apple-system, BlinkMacSystemFont, Helvetica Neue, Helvetica, Segoe UI, Arial, Roboto, PingFang SC, miui, Hiragino Sans GB, Microsoft Yahei, sans-serif; white-space: normal; background-color: rgb(255, 255, 255);">做到“接诉即办”，还要力争“未诉先办”。当地搭建民生诉求AI预警分析系统，健全街道到微网格的四级基层治理体系，推动执法、服务、自治力量下沉网格。不久前，伍家岗一小区车库渗水、墙体存在开裂隐患，网格员第一时间上报，当日多部门联动处理，高效化解问题。</p><p style="box-sizing: border-box; -webkit-tap-highlight-color: transparent; margin: 1em 0px; padding: 0px; word-break: break-word; text-align: justify; text-indent: 2em; font-size: 18px; line-height: 2; color: rgb(51, 51, 51); font-family: -apple-system, BlinkMacSystemFont, Helvetica Neue, Helvetica, Segoe UI, Arial, Roboto, PingFang SC, miui, Hiragino Sans GB, Microsoft Yahei, sans-serif; white-space: normal; background-color: rgb(255, 255, 255);"><strong style="box-sizing: border-box; -webkit-tap-highlight-color: transparent; font-weight: bold;">宜昌市伍家岗区城运中心工作人员 钟超：</strong><span style="box-sizing: border-box; -webkit-tap-highlight-color: transparent; text-indent: 2em;">“网格上报”这个机制，</span><span style="box-sizing: border-box; -webkit-tap-highlight-color: transparent; text-indent: 2em;">就真正实现了从以前的被动接受，</span><span style="box-sizing: border-box; -webkit-tap-highlight-color: transparent; text-indent: 2em;">到现在的主动上报，</span><span style="box-sizing: border-box; -webkit-tap-highlight-color: transparent; text-indent: 2em;">来促进老百姓身边急难愁盼问题的解决。</span></p><p style="box-sizing: border-box; -webkit-tap-highlight-color: transparent; margin: 1em 0px; padding: 0px; word-break: break-word; text-align: justify; text-indent: 2em; font-size: 18px; line-height: 2; color: rgb(51, 51, 51); font-family: -apple-system, BlinkMacSystemFont, Helvetica Neue, Helvetica, Segoe UI, Arial, Roboto, PingFang SC, miui, Hiragino Sans GB, Microsoft Yahei, sans-serif; white-space: normal; background-color: rgb(255, 255, 255);">今年前5个月，宜昌全市累计受理群众诉求25.4万件，诉求综合满意率达99.7%。</p><p style="box-sizing: border-box; -webkit-tap-highlight-color: transparent; margin: 1em 0px; padding: 0px; word-break: break-word; text-align: justify; text-indent: 2em; font-size: 18px; line-height: 2; color: rgb(51, 51, 51); font-family: -apple-system, BlinkMacSystemFont, Helvetica Neue, Helvetica, Segoe UI, Arial, Roboto, PingFang SC, miui, Hiragino Sans GB, Microsoft Yahei, sans-serif; white-space: normal; background-color: rgb(255, 255, 255);"><strong style="box-sizing: border-box; -webkit-tap-highlight-color: transparent; font-weight: bold;">宜昌市城运中心党组书记 主任 何良平：</strong><span style="box-sizing: border-box; -webkit-tap-highlight-color: transparent; text-indent: 2em;">下一步，全域开展群众诉求</span><span style="box-sizing: border-box; -webkit-tap-highlight-color: transparent; text-indent: 2em;">处办提质降诉的攻坚行动，</span><span style="box-sizing: border-box; -webkit-tap-highlight-color: transparent; text-indent: 2em;">学习北京和杭州等地的先进经验，</span><span style="box-sizing: border-box; -webkit-tap-highlight-color: transparent; text-indent: 2em;">提升智慧赋能等工作保障，</span><span style="box-sizing: border-box; -webkit-tap-highlight-color: transparent; text-indent: 2em;">推动专项治理、每月一题、</span><span style="box-sizing: border-box; -webkit-tap-highlight-color: transparent; text-indent: 2em;">未诉先办、网格共治等四大诉求处办。</span></p><p><br/></p><p style="overflow-wrap: break-word; margin: 0px; padding: 0px; color: rgb(67, 74, 84); 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